Oshawa, Ontario, Canada
· Manage and fill 4 Hygienists schedules · Actively call patients to schedule cleaning appointments · Continuously provide customer service through phone, email and in person · Invoice and collect payments for dental services · Present treatment estimates to clients · Submit dental insurance claims
· Managed a six line telephone system, providing customer service and transferring phone calls to the correct departments · Data entry for all incoming dental records from dental offices using the computer program Evident · Generating invoices, packaging, and shipping of all completed products across Canada and the United States · Use of basic office equipment such as, fax machine and copier · Filing of dental prescriptions for each month · Scheduling of customer pickups with company drivers and courier services · Assembling new customer promotional packages
· Effectively managed and coached up to 9 staff at any given time · Offered fresh and creative ideas for product displays · Communicated with people at all levels · Consistently achieved goals, quotas and targets by motivating and coaching associates through every shift · Responsible for bank deposits, balancing of register, and cash within safe
· Answered phone calls from both the public and employees · Balanced cash daily · Accepted payments for parking tickets, marriage licenses, dog and cat licensing, and document commissioning from the public · Issued pet licensing for cats and dogs · Scanned and indexed documents into the program Laser Fiche