Greensboro--Winston-Salem--High Point Area
I’ve spent most of my career in higher education, working at the intersection of technology, strategy, and operations. As Vice President of Information Technology and CIO at Forsyth Technical Community College, I focus on helping teams use technology to solve problems, improve processes, and better support students and employees. Over the years, I’ve led projects involving ERP systems, cloud technologies, AI initiatives, integrations, automation, and enterprise applications. I enjoy bringing people together across departments, translating technical concepts into practical solutions, and finding ways to make complex systems work more effectively for the organization as a whole. I’m especially interested in innovation in higher education, operational efficiency, and using technology strategically to support long-term institutional goals.
Project manager for Information Services Division; Manage the Support and Training Center manager and system administrator team; Included in my department are the system administrators, call center, help desk and training staff. Software applications include Ellucian Colleague, Hyland OnBase, Spiceworks, TimeClock+, Softdocs, Contract Assistant and UniData and SQL databases. Experience in both on-premise server management as well as hosted environments in Amazon Web Services (AWS) EC2. Committee Chair - Data Core Team, Data Governance
Director of ERP team - comprised of OnBase and Colleague administration, including Self-Service, WebAdvisor, Ellucian Go, eCommerce, and Informer. Project management for the Information Services division. Committee Chair - Data Core Team, Data Governance
Manage a team of system administrators responsible for our ERP, ECM, CRM, LMS and other critical systems. Additionally responsible for IT audit and security compliance for the institution in relation to PCI and state security standards set by the State of North Carolina Chief Information Officer (CIO). This also includes managing and updating the disaster recovery and business continuity plans. Additionally, act as back up administrator for these systems. Also responsible for project management related to these systems, including project planning, end user communications, timelines and deliverables. Systems include: Ellucian Colleague Ellucian Self-Service Ellucian Mobile Application Entrinsik Informer Blackboard Hyland OnBase, including Unity Client, Unity Forms, Dashboards, Outlook Integration, Workflow CFNC eProcurement WebAdvisor Ellucian eCommerce Committee Chair - Data Core Team, Data Governance
-Field help desk calls and handle level one issues via email, phone, and in person. -Manage user access forms for Colleague, wireless access, VPN, and outside vendor access. -Administer the college's CampusCruiser site by performing updates, data feeds, and implementing new features. -Administer the college Trend Micro AntiVirus server by performing updates and upgrades to the server and software. -Order computer equipment and supplies for the college as a whole, including ink, paper, computers, monitors, and accessories. -Maintain warranty information for all computer hardware and software for the college as a whole. -Worked with Datatel (Ellucian) Colleague by creating security classes, resetting passwords, creating new users -Performing maintenance and updates to Datatel's (Ellucian) WebAdvisor -Maintained the college's Google Apps for Education software including adding new users, updating access, password resets, and user training. -Administered the Hershey (Hyland) Document Imaging servers and software by performing updates and upgrades on the servers and the software. -Created new users, workflows, user groups, doc classes, and online forms in Hershey (Hyland) Singularity -Administered and maintained our college's help desk systems: Numara's Track-It! followed by a customized open-source product, Mantis.
-Setting up new machines and repairing existing machines on campus per the Computer Service Request System, "Track-It!" -General troubleshooting of networks and workstations -Providing technical assistance to faculty and staff with software programs -Aiding in configuring Cisco and HP switches -Data Entry in various software programs, including Datatel and Anzio -Programming wireless access for students on campus