Santa Ana, San Jose, Costa Rica
Seeking for professional and personal growth. Over 5 years of experience in Customer service and technology.
Generate new business opportunities through inbound and outbound sales engagement. Conduct virtual product demonstrations and solution presentations to prospective clients. Collaborate with marketing, compliance and technical teams to support deal progression. Manage the full sales cycle from lead qualification to contract closure. Maintain relationships with existing clients and manage contract renewals. Provide post-sales support to ensure customer satisfaction and retention. Awarded LATAM Inside Sales Representative of the Year (2024) for exceeding sales targets.
Assisted employees with sick leave requests, disability accommodations and benefits inquiries. Managed internal service cases related to payroll deductions and employee support. Guided employees on how to use internal platforms to create and track service requests. Developed SOP documentation to support operational processes during global expansion. Translated operational documentation from English and Spanish into Portuguese.
Assisted authors with publishing issues, account management and platform troubleshooting. Managed internal tickets related to policy updates and operational improvements. Conducted internal presentations and workshops to improve communication among support teams. Assisted in translating internal policies across English, Spanish and Portuguese.
Managed client relationships across Brazil and Central American markets. Supported business development initiatives and account growth. Maintained and renewed contracts with existing clients.
Provided Cisco presales support in Portuguese, Spanish and English. Assisted in identifying sales opportunities within the technology sector. Supported presales deal preparation and prospect engagement.