Dublin, County Dublin, Ireland
📧 [email protected] ➤ 📍 Dublin, Ireland A dedicated professional with experience in customer service, e-commerce operations, and administration. I thrive in fast-paced environments, managing tasks, keeping records organized, and working well with cross-functional teams. Currently pursuing a Bachelor's in Computing and eager to transition into software engineering. I’ve got a solid foundation in Java, C#, JavaScript, CSS, Kotlin, MySQL, and Microsoft SQL Server, and I'm excited to learn and grow within a dynamic company. I'm always open to connecting with others and exploring new opportunities in software engineering. Let’s connect!
Monitor daily linen stock levels and report inventory shortages to management. Maintain accurate records of residents' personal belongings to prevent loss or misplacement. Sort, wash, dry, and fold clothing and linens, ensuring proper handling of delicate fabrics. Distribute clean clothing to residents' rooms, maintaining a consistent schedule. Complete and update daily checklists to ensure compliance with hygiene and safety standards. Achievements & Projects: Maintained accuracy in tracking residents' belongings, minimizing lost items. Received positive feedback from residents and families for exceptional organization and care.
Handled customer inquiries through multiple channels, including WhatsApp, email, phone, social media, and online chat, ensuring timely and professional responses. Trained in-house team members on new systems and customer service best practices. Delegated daily tasks among team members to optimize efficiency and service delivery. Processed refunds and return receipts through the e-commerce platform, ensuring accuracy in transactions. Acted as a liaison with the Post Office, managing contracts, product tracking, and lost item claims. Monitored customer feedback via the Trustvox platform, compiling insights for service improvements. Prepared and presented daily and monthly financial reports for management meetings. Achievements & Projects: Increased customer satisfaction ratings by optimizing response time and resolution efficiency. Reduced product return processing time Enhanced operational efficiency by implementing structured training sessions, improving team performance and service quality.