Paiania, Attiki, Greece
Highly skilled in Performance Marketing & Customer Retention creating long-term relationships between customers & brands. Expert in integrating new practices and methodologies to meet clients KPIs. Staying ahead of industry trends, implementing innovative strategies that deliver bespoke results. Ιnvited speaker at various conferences, showcasing my expertise and insights in Customer Engagement and proud owner of Loyalty Awards.
As a Customer Success Director, I lead a highly motivated team with the goal of achieving high performance in Loyalty Schemes for Key Clients. My area of expertise encompasses the following: Daily exploration of competitive marketing methods Implementation of innovative techniques utilizing AI Creation of groundbreaking Loyalty Schemes
As an account manager I am in charge of monitoring the performance of Loyalty and/ or CRM schemes delivering the highest quality of service by translating the data into revenue opportunities. I am working with a highly expertised scrum team on very demanding projects in Greece, Cyprus, Bulgaria, UAE and in- almost- all business fields, like banking, apparel, cosmetics, home furnishing, being involved to the project from A to Z. My moto: Unified personalization, through targeted cross-channel activities, is the key to a successful customer's shopping experience.
Being a Key Account Executive requires a strong and sincere relationship with the client as his consultant on digital marketing needs. Updated on all digital trends, i am responsible for monitoring and maintaining highly performing digital accounts on Google Adwords & Facebook campaigns.