Doha Metropolitan Area
Customer Service, Sales and Learning and Development professional with a proven record of generating and building relationships, managing projects, executing strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations and developing opportunities that further establish organizational goals.
Lead a team of Salespeople to drive revenue. Achieve growth and meet sales targets by successfully managing the sales team. Design and implement strategic sales plans that expand company’s customer base and ensure it’s strong presence. Objectives setting, coaching and performance monitoring of sales representatives. Maintain awareness of market trends, monitor local competitors & customer patterns. Prepare monthly reports, as required by the management. Train & provide support to sales associates & senior sales associates..
Team lead - Reservations and Customer Services Overlooking operations of team Ensuring meeting of team sales target Motivating and supporting the team Conducting quality check on processes Formulating and managing email campaign for marketing Conceirge services for VIP clients Handling escalation issues Facilitating Learning and Development for the team
Collect credit card debt for American express – US collections. Evaluate credit reports to uncover problems and develop strategies for consolidating and reducing client debt. Use skip tracing and other techniques to locate debtors. Deliver exceptional customer service, while maintaining calm and professional demeanor in challenging circumstances. Assist debtors with suitable payment plans and settlement options.