Reagan Vang

Support Operations Associate

Greater Minneapolis-St. Paul Area

About

I always go above and beyond for any job that is placed before me. I'm always there for the long haul and committed to any business I get into. I've worked as a fast-food worker, a truck stop clerk, and as a security guard. For of those jobs, I had only left due to relocation. Currently I'm the operations manager for KarGo Courier Services. As operations manager, I handle day-to-day activities within the company. Those activities involve emailing client invoices, emailing and processing employee commissions, data entry, dispatching, as well as any other duties that are given to me. Before working as the operations manager here, I was previously a courier driver for Small Biz Courier for a couple of years.

Experience

  • Support Operation Associate I at Alarm.com
    May 2024 - Present · 2 yrs 3 mos

  • Delivery Driver at DoorDash Driver App
    Jan 2024 - Present · 2 yrs 7 mos

    DoorDash driver

  • Help Desk Technician at Maximus
    Jan 2024 - Jan 2024 · 1 mo

    Assisted users with password resets and account lockouts. Daily usage of lockout tool. Daily usage of Bomgar. Daily usage of ADUC. Daily usage of Genesys cloud. Daily usage of Microsoft teams. Daily usage of Microsoft notes. Daily usage of Bitlocker. Daily usage of Workday. Daily usage of AWS. Troubleshooted AWS. Troubleshooted VPNs. Troubleshooted login errors.

  • Operations Manager at Kargo Courier
    Jan 2020 - Dec 2023 · 4 yrs

    - Dispatch orders to drivers. - Manage driver schedules. - Experience in using Excel/Google Sheets - Create maps for drivers to use for drop offs. - Manage applicants and hire new employees. - Help with payroll for drivers. - Answer all phone calls for the office.

  • courier driver at Small Biz Courier
    Jan 2018 - Jan 2020 · 2 yrs 1 mo

    - Would deliver each order on time. - Would go above and beyond to make deliveries happen. - Picked up and dropped off deliveries at the correct places with no issues. - Would stay longer to cover for deliveries when needed.