Singapore, Singapore
Global Solution Architect with 17+ years of experience driving enterprise transformation across the Microsoft 365 ecosystem. Specialized in Copilot, AI Agents, Modern Workplace, and M365 Security, helping organizations adopt secure, scalable, AI‑driven solutions. Proven track record delivering large-scale deployments, removing technical blockers, and guiding customers from MVP to full production rollout. Strong in architecture design, solution engineering, and technical pre‑sales, influencing C‑suite stakeholders and enabling measurable business outcomes. Experienced across partner ecosystems, consulting, and delivery leadership—with a passion for turning complex challenges into simple, impactful, and secure cloud architecture.
· 19 enterprise Agent 365 EAP engagements led across Asia, driving early adoption of AI Agents in regulated industries such as Defence and Telco, including recognition for India’s first Agent 365 enterprise win · Asia Lead for Copilot Cowork and AI FinOps motions, driving regional strategy, field execution, and scaling enterprise adoption of Microsoft 365 Copilot and AI governance frameworks · Global Copilot Cowork Playbook and Runbook co-authored and operationalized, enabling standardized deployment, governance, and adoption practices while accelerating GSA skilling and execution across regions · End-to-end Agent 365 POC program structure designed post-EAP, providing a scalable framework for GSA teams and customers to transition from pilots to production-ready AI solutions · Large-scale enablement delivered through global office hours and 1:M innovation sessions across Agent 365, Copilot Cowork, and AI FinOps, driving field readiness and adoption (with broad GSA/GBB participation) · Asia-wide 1:M “Launch and Optimize” programs executed for AI FinOps and Copilot Cowork, helping organizations operationalize usage-based cost management, governance, and value realization at scale
· Led enterprise AI and Copilot adoption across Telco, Financial Services, Defence, Hospitality, and Professional Services, driving measurable business outcomes at scale. · 106K+ users enabled across ASEAN & Oceania with 77.9% MAU, through executive workshops, white-glove programs, and champion-led adoption · Largest ASEAN Telco Copilot win (1,160+ seats) with 92.9% MAU, delivered via roadshows, executive immersions, and use-case-driven workshops · Financial Services scale-up to 5,000 users, driving governance, compliance alignment, and extensibility-led adoption · 1,100+ users onboarded in Defence, enabling persona-driven adoption with 41.6% MAU in secure environments · 1,163% YoY MAU growth in Hospitality & Real Estate, enabling scale-up to 15K+ licenses · Recognized for driving MAU growth, delivering persona-led enablement, and accelerating extensibility and field readiness through impactful execution.
• Leading the Copilot Practice for Asia and Worldwide overseeing customer engagements on Copilot and driving success. • Leading the development and driving the sales motion for Microsoft 365 Copilot across Asia and other Global regions with compelling solution offerings and GTM strategy. • Act as a trusted advisor for customers to enable defined Customer Success Plan outcomes with scenario-based Use cases and User persona mappings. • Build and Maintain Executive-level stakeholder relationships and lead value proposition conversation aligned to their priorities and outcomes. • Develop Business Cases and ROI by working with Business and Technical decision makers to ensure they understand M365 Copilot’s value for their investment. • Driving the Usage and Adoption for our internal users via multiple channels like Viva Engage, Champion Management Platform (based on SharePoint and Teams) etc. • Developing inhouse M365 Copilot Adoption and Change Management practice for Asia. • Work with Cross functional teams to develop customer Copilot solutions using Copilot Studio as per customer’s requirements. Other Responsibilities as Solution Architect, Modern Workplace • Spearheaded the establishment of the Microsoft Converged Communications practice, driving innovation and excellence across communication solutions in alignment with Microsoft's Modern Work vision focusing Teams Phone, Rooms, and Premium. • Formulated and executed revenue-focused solutions, fostering strategic partnerships and alliances to drive sales across Asia. • Conceptualized and executed Go-To-Market strategies and solutions for Microsoft Converged Communications, leveraging deep technical knowledge and market insights. • Designed and delivered compelling product demonstrations, showcasing the capabilities of Microsoft 365, Teams, Endpoint, and security features. • Lead Strategic Planning with Microsoft for Technical Enablement of Modern Workplace and Endpoint Sales, Pre-Sales, Delivery and Support teams.
• Architect and Lead the Global Team in Microsoft Teams Enterprise Voice migration from Skype for Business for 60K+ users • Solution Design, Configuration and Implementation of infrastructure in Microsoft Teams Meetings, Phone System, Devices supporting Meeting Rooms Solutions (Microsoft Surface Hub & OEM Devices) and calling, interoperability with 3rd party Meetings & Phone System solutions and management. • Led end-to-end project delivery, overseeing the planning, execution, and monitoring of projects to meet business goals. • C-Level Interaction, Global Partner and Vendor Management, Budgeting and Forecast. • Played a key role in identifying opportunities for process improvement and driving operational efficiencies within the delivery function. • Estimated production costs, cost saving methods and effects of product design changes on expenditures for management review, action and control
• Lead Architect for Migration of Exchange 2010 Mailboxes and Public Folders to Office 365 for 60K+ users • Administered National University of Singapore (NUS) Messaging environment which includes Exchange 2010, Office 365, Skype for Business, Azure, ADFS, SCCM, OMS, Enterprise Vault, IMSVA, Proof Point, Trend Micro etc. • Collaborated with cross-functional departments to provide Technical Advisory and operational strategies that improved efficiency, reduced costs, and enhanced overall performance.
• Customer engagements, Solutions Meeting, RFP responses, BOM creation and PS requirement • Conduct POC, Create SOW, SOP and Implementation plans • Provide Microsoft UC Managed services under Netrix Private Cloud