Brampton, Ontario, Canada
Operations professional with over 6 years of experience driving efficiency, improving workflows, and leading high-performing teams in fast-paced environments. Skilled in warehouse operations, inventory control, process improvement, and cross-functional collaboration. Passionate about continuous improvement and delivering results that add value across the supply chain. Lean Six Sigma Green Belt certified with a strong background in data-driven decision-making and team leadership. I have been fortunate enough to pursue Global Business Management from Humber Institute of Technology and Advanced Learning which prepared me to focus on my skillset through an in-depth understanding of Supply Chain Management, Customer Relationship, and International Marketing which in turn had helped me ensure compliance with insurance, legal, health and safety obligations. The experience had also made me versatile towards proactively handling any arising issues and troubleshoot any emerging problems on the event day.
● Oversee all aspects of warehouse operations, including receiving, storage, distribution, and inventory control, ensuring adherence to business plans and budgets. ● Develop a long-term strategy to optimize merchandise flow, aligning daily operations with company objectives to consistently meet SLAs. ● Develop and implement operational improvements to enhance customer service and meet order management, shipping, and receiving goals. ● Proactively planned labor resources using forecasting models to ensure production and staffing needs were met, particularly during E-Commerce peak seasons. ● Hire, train, and mentor warehouse staff, fostering a productive and safety-focused environment. ● Plan and implement safety policies and training programs, ensuring compliance with OHS standards and minimizing workplace incidents. ● Collaborate with vendors, carriers, and customers to maintain strong relationships and ensure adherence to agreements. ● Monitor and enforce health and safety programs, achieving a 30% reduction in workplace incidents
• Monitors daily operational process to meet KPIs by constantly checking productivity reports and Labor percentage of handling. • Good Understanding of managing order flow in the Warehouse Management System. • Participates in scheduled client calls/meetings alongside other internal team members. • Big believer in promoting and enhancing the culture and value of our company. Very involved in all social activities. • Provide clear communication to associates on the company’s goals and vision. Work with the associates to help them achieve theirs. • Daily start up meetings, safety talks, safety demonstrations. New associate orientation. • Work closely with our Client solutions team to answer client requests or resolve issues • Provide daily mentorship, coaching, counselling, recognition, and feedback to team members. Delegation and Empowerment • Creating a positive work environment for employees to work free of any discrimination and conflict. • Promoter of Diversity and Inclusion • Ensures that all associates follow their responsibilities as prescribed by the Occupational Health and Safety Act as well as our company’s Health and Safety Policies.
Coordinate and track the movement of goods through the inventory. Update and modify the inventory if and when required. Sealing and tagging containers, confirming the accuracy of orders and signing release tickets. Maintaining quality throughout the logistic processes
• Liaised with clients to find out their exact event requirements and providing them with needful information. • Coordinated suppliers, handled client queries and troubleshoot on the day of the event to ensure a smooth run.
• Maintained relationship with the clients and giving them day to day benefits on the current services and products. • Took regular feedback from the clients and integrated changes to enhance better services than before.