Dubai, United Arab Emirates
A strategic-minded Aftersales Manager with an outstanding track record of achievement in both Automotive OEMs and leading Automotive Retailers across East Africa, Middle East and South Africa, and two decades of exposure to the Toyota, Lexus and Hino brands. A business improvement specialist who is adept at driving revenue generation and operational efficiency through the implementation of strategic analysis and restructuring and lean management protocols. Passionate about building and developing high-performance business teams. Executive MBA graduate from Wolverhampton, earning an award for leadership from the cohort.
Al-Futtaim Motors was established in 1955 and is the exclusive distributor of Toyota, Lexus, Hino trucks and Toyota Material Handling equipment in the UAE. It is a wholly-owned subsidiary of the Al-Futtaim Group, which employs over 44,000 people and operates eight divisions comprising automotive, electronics, insurance, services, real estate, retail, industries, and overseas. • Reporting to the Aftersales Director with management responsibility for Lexus, Toyota & Hino Aftersales, Service and Parts Operations in the UAE, spanning 24 locations and a team of 45+ Aftersales and Deputy Aftersales Managers. • Facilitated the implementation of Lean Process Techniques (Kaizen, Six Sigma, 5’S, TPS, Kanban, Measurement) across the Aftersales Network • Conducted detailed monthly dealer audits on both environmental and operational areas. (Kodawari, HSE & DERAP) • Fully supported Area Service Managers with financial KPI’s for both service and parts, and applied Root Cause Analysis to productivity and performance gaps to swiftly and efficiently solve problem areas. • Supported ISO 9001 implementation for both the Toyota and Lexus brands