Milan, Lombardy, Italy
5+ years moving forward and pushing progress. ServiceNow is my speciality and English is my preferred language.
ServiceNow Expert for CSM, ITSM, GRC and HAM module. Primary responsibility: - Engaged in a major replatforming project of the company asset management service from HP asset management to ServiceNow - Analyse and evaluate asset management process across multiple countries with the objective of process rationalization and efficiency. - Design and Develop solution for the major replatforming project, with this requirements: > Iper-automation of the asset management process > Design and solution has to be global Other responsibility: - Solution Architect for any ServiceNow development in the context of CSM and ITSM. - Post release support of the major replatforming project of the company Ticketing service - Primary technical support for specific topic: > Mailbox services > IT services > GRC application modules
ServiceNow Expert for CSM, ITSM and GRC module. Primary responsibility: - Engaged in a major replatforming project of the company ticketing services from Remedy to ServiceNow - Analyse and evaluate ticketing process across multiple countries with the objective of rationalization of the existing categorization. - Design and Develop solution for the major replatforming project, with this requirements: > Minimal services disruption during replatforming > Simplify and automate ticketing management > Design has to be both global and localized Other responsibility: - Solution Architect for any ServiceNow development in the context of CSM and ITSM. - Primary technical support for specific topic: > Mailbox services > IT services > GRC application modules
ServiceNow Expert for CSM and ITSM. Primary responsibilities: - Create ServiceNow solutions for sevices linked to internal colleague IT support - Develop and improve existing solutions implemented in the ServiceNow platform - Tecnical Support for application developed or depending to ServiceNow Platform
Responsabilità principali: - Sviluppo e configurazione componenti Dynamics 365 e Power Platform - Progettazione soluzioni per PPM tramite tecnologia Dynamics 365 - Analisi e valutazione pre-sales Power Platform
Responsabilità principali: - Nuovi sviluppi e configurazioni su piattaforma ServiceNow. - Gestione team tecnico su tecnologia ServiceNow. - Formazione delle figure junior - Valutazioni e analisi pre-sales su piattaforma ServiceNow
Responsabilità principali: - Support per configurazione e nuovi sviluppi su piattaforma ServiceNow - Gestione indipendente di micro configurazioni e sviluppi su tecnologia ServiceNow