City of Johannesburg, Gauteng, South Africa
Experienced Regional Accountant with a demonstrated history of working in the transportation/trucking/railroad industry. Skilled in Microsoft Word, Business Process Improvement, Microsoft PowerPoint, Financial Analysis, and Microsoft Outlook. Strong accounting professional with a ICP Introductory Agile Professional Certification focused in LEAN I.T. from Dynamic Visual Technology Academy.
DVT (Junior Business Analyst) (Consultant) Client: SCANIA Southern Africa Finance: Credit Management Responsible for Managing Projects under the Credit Function as well as been partly involved in project change management, involved in: - Automated Interim and Reminder Letters (Project relates to automating the sending of defined reminder letters and interim statements during predefined periods to improve Debtor Collection Strategy) - Credit Note Management (Project relates to managing Credit Notes with specific attention given to standardizing the process, completion of a Credit Note Policy for the Southern African region) - Cash Box (Project relates to improving the control of Money when customers pay using Cash) - Excalibur Tool Project (Implementation of a new system that will improve/enhance the overall collection strategy): - Automated Reporting of various Management Reports
DVT (Graduate/Junior Business Analyst) (Consultant) Client: Standard Bank PBB IT: Physical Channels Involved in: -Features Modelling Tool (Implementation of a tool used to analyze customer behavior) - Service Management Analysis (Analyzing Standard Banks entire branch and ATM network to optimize the operations and service availability, thus ultimately improving customer experience) - Ad Hoc SMS Customer Communication (Project relates to Sending SMS’s to warn customers when Branches are unable to service them)
Personal and Business Banking: Customer Center of Excellence Involved in the following projects Staff of Boarding Project (Six Sigma Black Belt projects focusing on the Optimization of Internal Processes to eliminate revenue leakage): • Involved in analyzing sets of data for differences, similarities and abnormalities/ discrepancies • Tasked with compiling a monthly financial benefits report. • Responsible for compiling an analytical report and dashboards that was used to track issues and performance of the current defective process. • Led a team in gathering information to map the AS-IS process as well as to create the To-Be process. • Assisted in coordinating the effects of change when the new process was introduced, (change management). • Competent in ARIS modelling tool. Asset management Optimization (Amending/Optimizing Internal Processes safeguarding departmental assets): • Proposed solutions to solve and improve an internal process (asset management optimization), which was subsequently presented to a Senior Manager, to reduce costs and improve control of department assets as well as to improve the security around intellectual property. Participated in general roles: • Developed a formula to enable the costing department to determine unit costs and break even point for a new service/product offering. • Evaluated a call center process and produced reports detailing my findings on the effectiveness of how customer queries were handled, FCR (first customer resolution) and NFCR (non-first customer resolution) • Tasked with carrying out basic quality assurance on processes.