Bengaluru, Karnataka, India
I have over 14 years of hands-on experience working with Salesforce CRM. Over the course of my career, I’ve led successful implementations across Sales Cloud, Service Cloud, and Marketing Cloud, helping businesses enhance their customer engagement and operational workflows. I’ve played a key role in delivering sales strategies and technology solutions that support the sale of configurable products and services, integrating platforms like Salesforce, Zuora for subscription management, and Conga CLM for streamlined documentation and contract lifecycle management. Beyond core CRM functions, I’ve been actively involved in solution design and high-level discussions, leading teams to implement contract management systems and develop business models in the food and retail domain
Led Salesforce CRM platform operations within the GTM module, ensuring high system performance and optimal code quality. Managed integration platforms including DealHub, People.ai, and Chorus. Leveraged agentic tools (Agentforce, Copilot, Cursor, Glean, Anthropic Claude) to streamline DevOps, conduct Git-based code quality checks, and manage Account/Opportunity Pipeline reporting. Oversaw JIRA sprint planning, requirement analysis, and project pipeline forecasting. Mentored the team on using Copado integrated with GitHub for version control. Facilitated team performance reviews and provided feedback for leadership meetings.