Greater Seattle Area
Hi my name is Ravi and my objective is to secure a permanent position as an IT Support professional by utilizing my extensive experience and skills in providing technical assistance and resolving IT issues to ensure smooth operations and optimal user satisfaction. I am a highly skilled and dedicated IT Support professional with over 5+ years of experience in troubleshooting hardware and software problems, monitoring network infrastructure, and delivering exceptional customer service. I have a proven track record of successfully resolving complex technical issues and implementing effective solutions. I also have a strong communication and problem-solving ability combined with a deep understanding of IT systems and technologies. Some of my other duties in my previous roles include performing information analysis, data examination, design network topologies, utilizing active directory, and administering DHCP roles to end users on a network server, administering interops between Zoom rooms and Google Meet, Setting up rules in Okta, SCIM provisioning, etc. My time at Year Up has equipped me with the foundation of looking forward to learning new hard skills and completing tasks with an enthusiastic attitude, maintaining a respectful and collaborative presence by showcasing professional decorum and interpersonal soft skills, to be a part of the positive shift and change that can close an opportunity divide within the corporate structures, and to be exemplary of the 'Work Hard, Have Fun' core values by orchestrating a high standard of productivity with a commitment to a vibrant team culture. As a result of my time at Year Up, I managed my time and worked efficiently while learning in a classroom based environment for six months and then interning through Year Up for two different enterprises, Tableau and SalesForce, at the same time during their merger. Having mastered the ability to bridge technical and professional skills during my Year Up internship, I have a proven track record of driving results in high-impact IT roles by blending technical expertise with corporate maturity, and affability. My goals in life include continuing my education and giving back to the community to help other people of color like myself to close an opportunity divide within the corporate work-spaces. Please feel free to reach out if you would like to connect!
-Optimize global IT Ops efficiency by triaging the service queue and leading the rollout of core SaaS and AI productivity tools, providing technical ownership for 900+ employees while ensuring consistent, high-quality IT support for a global workforce. -Deliver reliable onsite desktop support for Seattle employees and remote support for colleagues worldwide, rapidly resolving hardware, OS, and software service issues across Mac and Windows while maintaining a strong security baseline. -Maintain network, printing, and conference-room AV functionality while creating clear IT guides that reduce repeat “how-to” questions; consistently serve as a primary resource for patient, friendly support. -Support seating moves and office changes by planning and executing desk migrations, validating workstation readiness, and partnering closely with Workplace Ops to ensure seamless transitions.
-Monitor site help desk channel and act as a point of escalation for Helpdesk Technician I to provide complex technical assistance to end users remotely and onsite at clinics -Troubleshoot desktop computer hardware and software, telecommunication equipment, and medical instrument issues promptly and efficiently to ensure minimal disruption of operations -Document technical procedures, create user guides for common tasks and manage IT inventory for flawless flow of scope -Collaborate and assist team members with projects such as surveying, transporting, and installing new technology equipment at all Healthpoint clinics and facilities across King County for better compliance of resources and 100% assurance of distribution -Conduct training sessions with medical personnel and new hires by presenting new information politely and constructively on how to use healthcare software to certify end user has full transparency on health center protocols
-Preform primary service desk functions in regards to acknowledging client incidents, administrating security groups, triaging tickets, troubleshooting technical dilemmas, documenting solutions, and maintain excellent customer service relationship with the system operations team -Curate the launch of a brand new architectural system to replace legacy design for fare processing affecting over one million customers across several counties -Liaise business managers from different agencies as an intermediary between vendors to resolve complex issues and mediate design change appeals with courteous and effective communication for full transparency
-Partner with tier II peers to resolve complex problems that require escalation through accurate documentation in Service Now and appropriate follow-up, resulting in quick and efficient resolutions -Monitor WiFi, WAN, VLANs and VoIP networks on Meraki of performance of network infrastructure at retail and restaurant locations to ensure smooth business operations -Manage user accounts and updated group policy objects via Active Directory and Okta to implement secure user authentication -Utilize technical, analytical, and communication skills to diagnose user needs and generate solutions, resulting in increased number of satisfied clients