Miami, Florida, United States
Most ops teams don't have a data problem. They have a decision problem. The signals already exist across ERP, planning, the plant floor, the CX stack but they live in disconnected dashboards and email threads, so people still firefight. The data knows what to do next. The organization doesn't. I'm CRO at Intico. We build AI decision systems that sit on top of your existing stack — no rip-and-replace, and turn those scattered signals into decisions your teams actually use day to day. The part most vendors won't offer: you own the IP. Your data. Your models. Your competitive edge. Not rented back from a SaaS platform. If you run manufacturing or CPG operations. You know the pattern. OTIF dips and nobody sees it coming until the retail escalation lands. S&OP turns into an opinion battle because planning, production, and finance are working off different versions of the truth. Supervisors become the human router for every exception and the cost shows up as downtime, overtime, late orders, and burned-out teams. We turn your ERP and plant signals into shift level priorities and cross team actions with the explainability operators need (why this recommendation, what the tradeoff is, who owns next) and the audit trail governance requires. The goal isn't another dashboard. It's less firefighting and more repeatable decisions across plants, DCs, and shifts. If you run omnichannel retail or eCommerce. The exceptions multiply as you scale split shipments, backorders, WISMO, returns. Your POS, ERP, eComm, CRM, and helpdesk each show a different slice of the truth, so customers get inconsistent answers and teams burn time chasing status instead of fixing actual problems. We unify those signals into one operational view and one consistent answer across stores, online, and service automating repetitive post-order load while keeping humans in the loop on anything finance sensitive. Omnichannel becomes a profit engine instead of a cost center, without breaking the systems you already run. The market gives operators two bad choices: rent AI from a SaaS vendor (your IP stays with them, your workflows bend to their platform) or build it yourself ($500K+ team, ongoing maintenance, future legacy system). Intico is the third option. Ownership of an internal build with the speed and low risk of a packaged solution. If your data already knows what to do next but your teams are still firefighting that's exactly the gap I work on. Open to comparing notes.
Advising on the design and development of applied AI curriculum for university learners, bridging real-world enterprise AI implementation with academic frameworks. Focus areas include practical AI adoption, AI in customer and employee experience, and go-to-market AI strategy.
Intico builds AI decision systems that turn an operator's existing ERP, plant, planning, and CX data into decisions their teams use day to day — without rip-and-replace, and with full IP ownership transferred to the client. No renting your own data back. We lead with manufacturing and CPG operations — turning scattered signals into shift-level priorities that reduce firefighting, downtime, late orders, and overtime — and extend the same decision layer into omnichannel retail and post-order CX, where it unifies fragmented systems into one consistent operational truth. Built on four pillars: a domain-trained AI/agentic layer grounded in your processes (not a generic model), a neutral integration layer that connects to your stack without storing or migrating your data, omnichannel engagement with persistent memory, and a bespoke BI + audit layer tuned to your KPIs and governance needs. Proof model: a 60-day fixed-fee POC, so operators see measurable impact before committing to scale. Also serving fintech, banking, healthcare, and hospitality.
RateGain is a global leader in revenue optimization solutions, empowers companies across industries to maximize revenue, streamline operations, and enhance guest experiences. From dynamic pricing to distribution management and guest experience solutions, offer a comprehensive suite of tools with powerful data analytics and digital marketing solutions, provide actionable insights and strategies to drive growth and success.