Minneapolis, Minnesota, United States
Served as the Director of Talent Evaluation for Avenica, an education-to-work platform that hires as a recruitment process outsourcing (RPO) company. I led and managed a team of 6 talent recruiters, providing guidance, mentorship, and coaching to ensure consistent performance and results.
Manage daily operations of the Circle of Indigenous Nations American Indian programs & services office. Directly oversaw 18 direct reports and their various projects, and provided training and support. -Developed onboarding & offboarding procedures. Strategically designed a change management & organizational structure with new hiring initiatives -Led institution’s projects to recruit, retain, & graduate American Indian students -Managed 15 projects to increase institution retention rates -Implemented project management efforts to transform diversity recruitment & retention practices -Event Management: designed & managed all aspects and logistics of monthly and signature events: roughly 60+ events annually -Built and strengthen stakeholder partnerships to engage and participate in institution advancement on diversity recruitment initiatives -Managed budgets for programming, scholarships, and institutional wide initiatives -Served on multiple committees, to champion equity and diversity recruitment and retention initiatives
Oversaw all branding, marketing, communications, social media, and outreach strategies for 5 offices within the American Indian & Multicultural offices for the University of Minnesota. -Implemented a comprehensive diversity & inclusion marketing strategy plan that targeted key audiences and increased brand awareness and engagement. -Managed social media accounts for all offices, increasing engagement by 200% and office following by nearly 10 times, through targeted and engaging content creation and community management. -Developed and managed communication plans for over 60+ events, including conferences, seminars, and workshops, ensuring seamless execution and maximum audience engagement. -Collaborated with cross-functional teams, including stakeholders, and partners, to provide expert guidance and support on communication and marketing initiatives. -Conducted market research and analysis to inform marketing and communication strategies, and to identify emerging trends and opportunities. -Managed multiple projects simultaneously, ensuring timely delivery of high-quality results that met or exceeded organization expectations.
Managed a team of 6 Multicultural Recruiters on all areas of diversity recruitment for the institution. Facilitated meetings, created agendas, document meeting minutes, tracked action items, and communicated recruitment expectations. Developed professional development opportunities on Equity and Diversity for recruiters. -Tracked American Indian enrollment to the institution to exceed enrollment targets -Increased enrollment of American Indian students by 33% during first recruitment cycle -Designed targeted commitment & recruiting events- resulting in 100% yield rates for two recruitment cycles -Create and implement new recruitment plans to increase enrollment with American Indian students -Devised individualized counseling approaches for each prospective student and their parents regarding the admissions process, academic programs/interests, transfer credit, and specific academic requirements -Fostered interdepartmental and external relationships to assist with recruitment efforts and strategies -Planning member for the American Indian Cultural House for 2 years and responsible for cultural programming -Increased community outreach in efforts to strengthen the college going culture in American Indian communities -Office Coordinator of the Minnesota Multicultural Recruitment Society & Co-Advisor for the student organization overseen by the Office of Admissions and the Office of Student Affairs -Office Coordinator for Connecting Parents to Educational Opportunities (CPEO) and organized 6 evenings events for the program annually -Create personalize visits for student interested in the University of Minnesota, Twin Cities -Attended career & college fairs to recruit and advises student for the University of Minnesota locally and nationally -VIP Weekend Committee Member in managing the logistics for the weekend recruitment event -Familiarized myself with all areas of diversity, to build connections with each prospective student
• Answer inbound calls to the University regarding the Undergraduate Admissions process • Presented each caller with the answer, respect, and knowledge the they deserve and inquire • Directed each caller to the appropriate staff member regarding their Undergraduate Admissions questions • Emphasize excellent customer service to our inbound callers regarding their admissions process and statuses
• Communicate consistently and proactively with prospective students interested in University • Manage the American Indian prospective students population for the University with outbound calls • Build relationships prospective students to ensure they know the process in applying for colleges • Volunteered for a number of different Admissions events with tours, luncheons, and student panels • Serve as the lead student for volunteer tours in Connecting Parents to Educational Opportunities (CPEO) • Provide each student/customer with the “extra-mile customer service" experience