Buenos Aires Province, Argentina
Senior Information Security professional with over 20 years of experience (Amadeus). Currently specializing in AI Safety and RLHF (Reinforcement Learning from Human Feedback). I apply my extensive background in GRC (Governance, Risk, and Compliance) and Application Security to train and evaluate Large Language Models (LLMs), ensuring technical accuracy, security compliance, and ethical alignment. Expert in identifying model vulnerabilities and refining AI responses through rigorous fact-checking and red-teaming methodologies. Core Expertise AI & Content Evaluation: Applying Human-Centered AI principles to validate Large Language Model (LLM) outputs, including bias detection, safety auditing, and rigorous fact-checking. Data Integrity & Security Auditing: Nearly 20 years of experience at Amadeus ensuring the precision of critical data, managing complex access rights, and enforcing international compliance standards. Analytical Governance: Proven track record leading data governance initiatives (such as the "Governance Project LATAM") and authoring high-level structured technical documentation.
- Executed end-to-end project implementations, ensuring seamless deployment and stakeholder alignment. - Analyzed system outputs to identify and rectify inconsistencies, guaranteeing data integrity and alignment with business requirements. - Spearheaded the migration strategy from legacy airline systems to the Amadeus product suite. - Collaborated with customers to implement re-engineered business processes, optimizing operational efficiency. - Configured complex system setups based on detailed customer requirements and strictly defined project scopes. - Supervised the resolution and validation of documented technical issues to maintain system standards. - Managed high-stakes production cutovers and rehearsals, ensuring minimal business disruption during transitions.
- Executed assessments and product implementations for global enterprises with dedicated travel management departments. - Configured and edited GDS core products (Office ID) and specialized features, including profile creation, updates, and deletions. - Managed user-level configurations, overseeing access rights, permissions, and security customizations. - Office ID additional configuration customization purposes. - Administered UGR and Global roles, ensuring seamless migration of OGUs and OIDs across regions - Implemented complex security settings to connect international clients across different worldwide regions. - Streamlined EOS lifecycles (creation, update, and deletion) and authored comprehensive technical documentation. - EOS Documentation creation. - Led the "Harmonization Project," managing EOS signed letters specifically for the LATAM market. - Optimized multi-office access and configured Guest Authentication & Guest Profile (GA/GP) settings. - Enforced user-level security protocols, including lock/unlock procedures, DDNA, MFA, and OTP. - WBServices. - Utilized massive data tools for large-scale login and EOS management. - Directed the "Governance Project LATAM," conducting production access right reviews for ACO LATAM. - Managed ASM/LSS roles and ACLs, including creation, modification, and deletion. - Oversee Amadeus Cruise Portal operations, customer master changes, and cancellations. - Customer Master Changes. - Cancellations. - Validated and implemented new travel documentation printing solutions (aDDS/SAPE) through rigorous testing. - Standardized internal processes by creating and updating product implementation documentation.
- Provided high-level functional and technical assistance to a global network of travel agencies via phone, email, and live chat. - Managed complex incident lifecycles, performing detailed case logging and coordinating directly with 3rd-level support for advanced resolution. - Delivered premium customer support by gathering and analyzing technical data to resolve user issues or escalate them to specialized departments. - Liaised with international airlines to investigate and resolve critical system-to-system link connectivity problems. - Spearheaded initial investigations into complex technical discrepancies that required deep-dive analysis and long-term resolution strategies.
- Provided advanced Tier 2 technical support, resolving complex hardware and software incidents escalated from Level 1. - Served as a Field Technician, delivering on-site diagnostics, repairs, and system optimizations for diverse client environments. - Managed end-to-end technical assistance, ensuring high-quality service delivery and customer satisfaction. - Executed hardware maintenance and software configuration to maintain peak operational performance for workstations and peripherals.
Infrastructure & Systems Administration - Administered Active Directory user accounts and managed complex system access permissions. - Planned and executed large-scale hardware and software migrations, ensuring business continuity. - Automated deployment processes by assembling standard system images using RIS and GHOST technologies. - Maintained rigorous stock and inventory control of all IT assets and updated software installation protocols. Technical Support & Incident Management - Analyzed and resolved complex technical incidents, managing the full escalation lifecycle to ensure timely solutions. - Provided premium technical support to VIP users and executive teams, maintaining high service standards. - Utilized advanced remote management tools (VNC, Radmin, NetMeeting) to deliver efficient troubleshooting. - Diagnosed, repaired, and configured desktop and laptop equipment for a high-performance corporate environment.
- Provided comprehensive technical support within the Microsoft ecosystem, ensuring system stability and performance. - Managed the full lifecycle of hardware assets, including the configuration, maintenance, and repair of workstations, laptops, and peripheral devices. - Executed end-to-end software deployments, covering the installation and configuration of operating systems and core business applications. - Delivered high-quality technical assistance to resolve software-related incidents and optimize user workflows.
- Performed high-precision ground operations, including roles as Ramp Operator and Signaler. - Managed critical baggage handling systems and conveyor belt logistics. - Coordinated charter passenger transportation, ensuring seamless transitions from check-in to aircraft.