Cebu, Central Visayas, Philippines
Detail-oriented and experienced Operations Manager for 8 years, well-versed with analytical planning, leadership, and staff management skills. Seeking an opportunity to leverage my expertise in achieving organizational objectives and seize opportunities for continuous professional and personal growth
1. Manage functions. 2. Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions. 3. Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance. 4. Drive initiatives in the management team and organizationally that contribute to long-term operational excellence. 5. Participate in the development and presentation of proposals for business development. 6. Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction. 7. Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company. 8. Provide excellent customer service and determine the needs of the client. 9. Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance. 10. Participate in the development and presentation of proposals for business development. 11. Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals. 12. Profit and Loss. 13. Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction. 14. Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs. 15. Manage program attrition. 16. People development. 17. Analyze performance trends and provide process improvements and resolution. 18. Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution.
1. Actively lead a team in the delivery of customer service and manage the day-to-day operations. 2. Translate departmental plans into team plans and in doing so, set clear direction and priorities for the team. 3. Required to manage team performance to ensure consistent delivery against defined standards, maximizing the potential and improving the capability of each member of the team. 4. Responsible for various daily and weekly tasks, to ensure all reports and tasks are completed in a timely, efficient manner. Responsible for managing own workload as well as a team of people focused upon delivering services on financial transactions for the Client’s customers. 5. Work in a fast-paced, often changing, team environment where members develop leadership, coaching, and feedback skills.
1. Reporting directly to the Accounting Section Manager. 2. Responsible for compiling cash planning, cash forecast, daily monitoring of bank transactions, and the preparation of treasury-related reports. 3. Ensures that accurate and timely cash budget and fund request reports are prepared and submitted to the Accounting Manager to be able to sustain facility operations.