Nigeria
She’s a purpose-driven Public Health Leader with a proven track record of transforming strategic vision into measurable impact. With over a decade of progressive experience across data systems, stakeholder engagement, and health systems strengthening, she thrives at the intersection of advocacy, innovation, and community empowerment. Her journey reflects a commitment to equity, climate-conscious development, and universal access to quality healthcare. Versatile and passionate about public health, she has grown through multiple leadership roles at LifeWORTH Medicare Ltd., evolving from frontline client services to strategic coordination of state-level health insurance programs. Her work spans health systems strengthening, climate advocacy, and sustainable development education, driven by a deep commitment to Universal Health Coverage (UHC), WASH, and environmental sustainability. As a Climate Reality Leader and former Regional Coordinator for Africa with ATO-ClimatEducate, she has led continent-wide campaigns, mentored emerging leaders, and built partnerships that bridge public health and climate resilience. She’s skilled in managing high-volume data systems, leading cross-functional teams, and translating community feedback into actionable policy. She believes in the power of inclusive, rights-based programming and continue to advocate for integrated health solutions that uplift underserved populations. Let’s connect if you’re passionate about building healthier, more equitable communities.
* Oversees the implementation of social health insurance programs at the state level and ensures that the social health insurance program operates in compliance with national health policies, regulations, and legal requirements. * Identify and manage risks related to the program, including financial sustainability, fraud prevention, and beneficiary eligibility. * Develop and implement a monitoring and evaluation framework to assess the effectiveness of social health insurance programs via stakeholder engagement, policy compliance, and program evaluation. * Timely authorisation of codes to the providers for eligible enrollees according to the benefit package to prevent delays in accessing care. * Ensures efficient claims processing and works with finance teams for prompt payment of capitation and FFS fees to the healthcare facilities. * Engage with key stakeholders, including government officials, community leaders, healthcare providers, and civil society organisations to foster support for the social health insurance program. * Promote awareness of social health insurance options and benefits to the general public. * Respond to inquiries and concerns from beneficiaries, healthcare providers, and other stakeholders. * Provide recommendations to improve the efficiency, accessibility, and sustainability of the social health insurance system and assist in the development and review of policies, guidelines, and strategies for expanding social health insurance coverage in the state. * Monitor emerging trends, best practices, and legislative changes in social health insurance to inform state-level policy. * Prepare and submit regular reports on program progress, challenges, beneficiary satisfaction and recommendations for improvement.
• Monitored, tracked and reported enrollee complaints, thereby providing management and healthcare providers with the insight necessary to improve services. • Ensured the provision of adequate information to stakeholders to enable enrollees to access healthcare without unnecessary delays and bottlenecks. • Evaluated the health condition and diagnosis of enrollees for prompt approval of care to ensure quality health outcomes. • Efficiently managed the health data and records of over 100,000 enrollees to guarantee its precision, availability and protection. • Always in close communication with hundreds of private and public health providers around the country to ensure seamless access to care for the enrollees at their facilities. • Provided a value-based experience to enrollees by ensuring that communications at all times either verbal or written are passed with empathy. • Engages healthcare providers’ management to resolve disputes between them and enrollees. • Trained, mentored and supervised the customer care executives in the provision of a pleasant customer experience through superior customer engagement methods, problem-solving, and giving real-time solutions to issues. • Generated and closed sales deals of over N20,000,000 annually for the organization despite being a back-end staff. • Facilitated health talks with partner organisations and also ensured clients were familiar with their health plans through the routine KYCs (Know your scheme). • Worked with the social media team to ensure the organisation's visibility and solidify company’s digital presence. • Actively participated and organised social and fun moments for colleagues to reduce burnout and encourage team bonding.
* Raised invoices based on agreed premiums. * Registered new businesses, preparation of policy documents , endorsement etc. * Sent out renewal notices of active list of enrollees on database. * Ensured adherence to SLAs and operational manual by team members. * Processed change of hospital requests, inclusions and deletions for enrollees. * Maintained and monitored the database of over 13,000 enrollees. * Properly monitored and ensured detailed review of each enrollees unique plans, premiums and generation of invoices when needed for premium remittance. * Processing and registration of enrollees' forms using their data on the database. * Production of access cards with their unique codes to the chosen hospitals for each person enrolled. * Monthly generation of FFS list of enrollees to be made available to the various providers (hospitals) promptly to prevent service failure. * Backing up for other units when necessary. * Preparation of weekly reports and prompt response to mails. * Meeting sales targets by bringing in businesses/sales for the company. * To everyday be a good ambassador of the company and maintaining integrity always.
Guided the assigned team in building early-stage solutions to address healthcare and climate challenges in the entrepreneurship program.
● Developed and implemented program strategies to engage and build relationships with target communities, partners, and stakeholders. ● Created, planned, and executed programs and events that align with the organisation's vision and objectives. ● Identified and pursued funding opportunities to support outreach and program initiatives. ● Collaborated with internal teams to ensure program goals were met and aligned with ICHAD Foundation's strategic plan. ● Monitored and evaluated program effectiveness, making recommendations for improvement as needed. ● Built and maintained relationships with community organisations, volunteers, and program participants. ● Prepared reports, proposals, and presentations to communicate program outcomes and impact to stakeholders. ● Stay informed about industry trends and best practices in outreach and program management. ● Weekly report on activities that reflected efforts, achievements and challenges where necessary ● Facilitate private and public partnership ● Facilitated presentations and training for outreaches and all community programs. ● Create a systematic, process-driven app. ● Attended weekly Business review meetings.