Miami, Florida, United States
•Provided a high level of customer services through phone calls and face-to-face interactions with customers. •Identified problems and resolve customers’ complaints effectively to increase client satisfaction. •Cross sold bank products to existing customers. •Marketed bank’s services via telephone and written correspondence. • Participated in meetings with managers, business bankers, and potential future business accounts.
•Acted as the liaison between stakeholders, whom included CEO, managers, project managers and developers, in all development life cycles from meeting coordination, requirement gathering, bug fixes to feature enhancements. •Daily interactions with stakeholders included client site visits, phone calls and emailing. •Defined system goals. •Conducted fit/gap and need analysis on present systems. Wrote functional and non-functional requirements based on the results of analysis and user feedbacks. •Conducted cost and technical feasibility studies on requirements. •Wrote user manuals. •Trained users on new features on sites. •Technical environment: Microsoft SQL Server 6.5, SQL, Power builder 0.5.