Denver, Colorado, United States
Owned and scaled strategic partner and investor relationships, serving as the point of contact while consistently surfacing feedback, resolving issues, and driving performance improvements. Facilitated strategic check-ins, reviews, and due diligence meetings to strengthen relationships, reduce friction, and co-create solutions that increased reinvestment and service adoption, resulting in a 13% increase in reinvestment. Collaborated across teams to optimize partner journeys, using reporting dashboards and updated KPIs to support business growth and program expansion. Strategically developed and refined partner-facing materials and communications, driving a 15%+ increase in engagement and adoption rates while ensuring clarity, consistency, and alignment with organizational goals. Directed onboarding and launch processes for new partners and offerings, aligning cross-functional teams (sales, legal, marketing, and operations) to ensure seamless rollouts and client satisfaction. Planned and executed high-visibility events and partner engagements, enhancing alignment with organizational goals and reinforcing long-term partnerships.
Designed and implemented client playbooks to guide expansion processes, resulting in revenue growth that doubled without additional headcount. Developed detailed utilization and performance reports to support client retention, influence renewals, and drive continued adoption Led QBRs with key stakeholders from high revenue accounts to ensure alignment, drive full integration adoption, and maintain client satisfaction Created and maintained a Client Health Score using key data to proactively assess risk and forecast long-term success Provided clients data-driven insights and strategic recommendations that achieved a 75% adoption rate across accounts.
Designed and led the enterprise department’s onboarding process, managing the handoff from Sales to Operations through HubSpot CRM to ensure a seamless client experience. Managed $7M in annual revenue across enterprise accounts, ensuring expectations, performance, and communication standards were consistently met. Streamlined internal and external communication by implementing a unified platform, improving response times, field success, and overall operational efficiency. Delivered executive-level summaries on client data to inform strategy and implement scalable, process improvements.
Created and implemented a centralized knowledge base, improving client satisfaction and increasing partner proficiency. Managed vendor and contractor workflows, tracking, and KPIs to ensure on-time delivery and service reliability. Authored and standardized departmental training materials, expediting onboarding and improving cross-team efficiency.
Led marketing and promotions for departmental events, creating content across multiple channels (blog, articles, print) to increase visibility and engagement. Built and managed the team responsible for coordinating and designing the preparation, installation, and breakdown of department events, such as gallery exhibitions and guest lectures Strategized curriculum development and program expansion, improving organization and broadening course offerings, which drove higher enrollment and engagement.
Created a new sustainable training process to mentor new hires with a 100% success rate Identified the type of received document based on company standards and definitions Investigated insurance claims by utilizing the software database Performed rigorous quality assurance on 500+ documents daily, resulting in higher throughput and more accurate reporting
Researched, designed, and curated "The Philosophers Cabinet: Santa Clara College and the Pursuit of Scientific Knowledge, 1851-1900" exhibit Designed and published pamphlet for "The Philosopher's Cabinet" Created display cases highlighting the university's archives Provided input and support with exhibitions in order to facilitate a stronger relationship with artists while learning about the gallery industry Responsible for the conservation of antiquarian books and positioning antique books for viewing Assisted with special events, such as guest lectures, fundraisers, and academic tours
Managed Facebook page, Sadie, for incoming minority students’ concerns and further discussions regarding the university Encouraged incoming freshman by updating students about SCU activities