Borken, North Rhine-Westphalia, Germany
• Designed and implemented the company's first key account management structure from the ground up, successfully establishing it as a core strategic sales vision within the organization • Reorganized the internal partner management division, which included conceptualizing a completely new partner program and executing its structural rollout • Managing four teams: Partner Success Management, New Partner Business, ISV Partner Management and Key Account Management (>20 FTE) • Directing all key account clients of d.velop, including strategic partnerships and global integrators
• Directed three teams managing firewall, load balancing, cyber security, and VPN-network technology for major banking, finance and insurance clients (22 FTE) • Implemented ITIL 4.0 processes to streamline and stabilize IT operations • Executed turn-around management strategies to resolve major client complaints and mitigate significant impacts on business-critical client IT availability (reduced unplanned downtime to 0%)