San Francisco Bay Area
I am a tech educator with a lust for life and passion for improving spaces and processes. After graduating from UC Berkeley, I worked in sales enablement, learning development and operations all across the fields of education, non-profit and technology. My role as an experience designer is to provide a frictionless flow of all the intelligence that is currently sitting in the room/zoom. I learn as much as I train. I listen as much as I talk. I empathize as much as I think. My learning philosophy is also clear, elegant and user inclusive. Far too often I see complicated processes and platforms that are both too lengthy and hard to navigate; my goal is to simplify whilst keeping the content substantial, intentional and impactful to the over-all business needs. Outside of the four corners of my screen, I am intrigued by personal stories, spontaneous travels, local recipes, sunset hues and women leaders of today. Happy to connect, create and collaborate!
• Orchestrate the 2025 Revenue Kick-off, a 3-day global in-person event in Seattle for 80+ GTM professionals, aligning content and strategy with CRO, CMO, and CCO over a 3-month planning period. • Develop quarterly enablement reports by analyzing pipeline and win rate trends via Salesforce and Gong to deliver strategic insights and recommendations for GTM leadership. • Establish and scale four fundamental enablement pillars to drive revenue growth: process and strategy, skill development, product acumen, and tools and technology—to drive consistency and readiness across all GTM teams. • Collaborate cross-functionally with Product Marketing, RevOps, and GTM leaders to deliver live training programs and on-demand assets including Growth Motion Development, monthly release enablement, and narrative/demo certifications.
• Sales Kick-off Execution: Lead the planning and execution of impactful Sales Kick-off event for 2024, involving 30+ professionals for 3 days of in-person programming aimed at deepening sales proficiency and achieving business goals. • Dynamic Training Programs: Lead the strategic thinking, development, and execution of comprehensive enablement programs, including New Hire Onboarding and Narrative Role-Play sessions that result in a highly proficient ramp and performance of sales, marketing, and customer success teams. • Sales Process Implementation: Collaborate with leadership (CRO, CFO, and PMO) to engineer a streamlined sales process from initial discovery, contract process to implementation hand-off, successfully reducing enterprise-grade silos and the sales cycle. • Sales Tools and Resources Optimization: Partner with Sales Operations to analyze sales tools aligned with various stages of the sales cycle, while initiating the migration of Google Drive to SharePoint Sales Library, the onboarding of Gong, Workramp, and Monday, and the optimization of Salesforce.
• Lead the GTM New Hire Onboarding training for all global offices (US, UK, ANZ) across all market segments (SMB to Enterprise) of the people, process and product knowledge (Reviews and Ratings, Loyalty Program, SMS). • Own the bi-weekly hybrid training of 100+ new sales leaders, customer success managers, sales/solution engineers on product-related content with an average NPS of 96%. • Guided by ADDIE model, Bloom's taxonomy and adult learning methodologies, construct interactive Google presentations, WorkRamp guides and assessments, Guru cards, playbooks and self-paced courses to simplify the complexity of product learning. • Streamline cross functional initiatives between GTM and HR processes and strategy to evaluate effectiveness of employee engagement lifecycle and evolve the company-wide feedback mechanism on CultureAmp. • Pioneered the very first career development series of "Fireside Chat & Mixer" events to inspire cross-collaboration, professional mentorship and networking that ultimately lead to a community of learning for audiences sizes up to 50+. Skills: Go-to-Market Training · New Hire Onboarding · Adult Learning Theory · Project Management · Sales Enablement · Strategic & Event Planning · Instructional Design
• Produced 2.5 week-long global and remote Sales Bootcamp every month for over 50 new sales leaders, sellers, solution architects on technical content. • Designed iterations of training experiences to reduce zoom fatigue and increase participant engagement and retention virtually • Streamlined processes of content production for seller training through work plans with SMEs and leaders • Optimized program logistics by introducing communication tools and feedback management