Yakima, Washington, United States
I’m a service‑driven operations and support manager with a rare blend of IT support expertise, multifamily maintenance leadership, and warehouse/manufacturing experience. My background allows me to lead teams and systems across both technical and physical environments while keeping customer experience at the center of everything I do. I specialize in resolving complex technical, facilities, and operational issues with empathy, structure, and precision. Whether supporting end users, residents, or onsite teams, I focus on fast root‑cause resolution, clear communication, and sustainable fixes—not just quick patches. I’m equally passionate about empowering teams through strong processes, documentation, tools, and coaching so they can operate confidently and independently. With 7+ years in multifamily maintenance and additional experience in office, hybrid, and remote IT support, I bring a hands‑on understanding of: IT service management and end‑user support Facilities and maintenance operations Vendor and contractor coordination Preventive maintenance and troubleshooting workflows Site operations, safety, and service delivery Cross‑functional collaboration between technical and onsite teams I thrive in environments where technology, facilities, and people intersect, and I’m known for translating complex problems into clear, actionable solutions for both leadership and frontline staff. I’m currently seeking opportunities as an IT Support Manager, Maintenance Manager, or Site Manager, where I can combine my technical skill set, operational leadership, and service mindset to make a meaningful, measurable impact. Core strengths: IT Support Management · Facilities & Maintenance Leadership · Site Operations · Service Management · Team Leadership · Vendor Management · Troubleshooting · Preventive Maintenance · Customer Experience · Process Improvement · Hybrid & Remote Support
• - Manage the flow of products from receiving to sales floor, ensuring accurate inventory and timely stocking. • - Coordinate with warehouse and sales teams to streamline logistics and improve customer satisfaction. • - Maintain safety and organization in stockroom and loading areas.
Managed operations for a 40-unit community as living-on-site manager, including leasing, rent collection, resident relations, and compliance with housing regulations. • -Performed full-spectrum maintenance duties, including work orders, unit turns, and vendor coordination (e.g., landscaping, plumbing, electrical), ensuring timely and cost-effective property upkeep.
• - Supported on-site and remote employees with technical assistance. • - Collaborated with facilities manager to run 8,000 feet of ethernet and install/program IoT devices with OSHA and building code compliance.