United States
• 10+ years in product and program management building agentic AI, AI/ML, GenAI products. • $42M+ revenue impact → AI/ML product launches → healthcare, finance, telecom. 1 • AI/ML Platforms 0→1 → Models, APIs, RAG, MLOps, AI Evals Pipeline → enterprise scale. 2 • Agentic AI platforms → LLM systems, AI Evals → Workflow automation & decision support 3 • Digital platforms → Web, mob (voice, chat) 4 • Conversational AI → Voice AI agents, Conversational Flows → Outbound sales, booking appointments, support 5 • Trust & Safety → Moderation, risk detection, governance
• Built AI platform for deaf agents with STT/TTS, improving efficiency 28% and raising comprehension 19%. • Built Agentic AI platform with intent detection and malicious call screening, reducing routine workload 30% and flagging harmful speech with 92% accuracy. • Led migration of 1,500 field offices to a modern contact center platform, managing 15+ engineers, architects, and specialists across network, telephony, infrastructure, and databases. Delivered training through videos and self-serve docs.
• Launched Afiniti Mega, a cloud-native contact center platform supporting 100,000+ calls, with engineering, DevOps, and infrastructure teams. • Led pre-sales and GTM efforts, presenting to global stakeholders, shaping business cases, and refining positioning using market insights. • Drove PoC deployments across EMEA and LATAM using Azure, Google Cloud, and AWS for secure, scalable rollouts. • Implemented compliance strategy, achieving PCI DSS & ISO 27001 with zero-downtime deployments and proactive patching.
• Delivered a custom digital agent solution for United HealthCare driving a 14% improvement in digital containment and an estimated $6.5M in annual operational savings. • Led a cross-functional team to integrate Afiniti AI with Genesys boosting routing accuracy 22% and reducing average handling time 11%. • Used Agile roadmaps and sprint planning to cut delivery cycle times 18% and improve cross-team predictability. • Set a new digital service benchmark later scaled to 8,000 LivePerson agents improving service capacity 3× and generating an added $9M in annual productivity value.
• Launched doctor search + booking flow, speeding discovery 35% and boosting weekly bookings 22%. • Shipped referral feature with 1-tap sharing, increasing referral visits 18% and lowering support tickets 25%. • Upgraded provider profiles (reviews, availability sync), lifting engagement 30% and reducing drop-offs 15%. • Added in-app reminders + follow-ups, raising return visits 20% and improving retention 12%.