Greater Toronto Area, Canada
Senior Banking Operations and Transformation leader with 20+ years of experience in leading large-scale strategic initiatives across Corporate & Commercial, Private Banking, and Cash Management segments within Canada, the U.S., and Latin America. Expert in transforming end-to-end operations through process redesign, technology enablement, and regulatory modernization, delivering measurable gains in efficiency, turnaround times, and service quality. Successfully led cross-border teams and enterprise strategic programs involving large-scale service centralization, system integrations, payment transformation initiatives, regulatory projects, and bank integrations with US$10MM+ investment. Recognized for providing strategic guidance to executive leadership and building strong partnerships with cross-functional groups to support growth, enhance client outcomes, and drive operational excellence. Further qualifications include, but are not limited to: - Transformation & Strategic Initiatives - Enterprise Programs and Modernization - Operating Model & Process Transformation - Strategy Execution & Change Management - Excellent analytical & problem-solving capabilities
• Led the Operational strategy and execution for High-Value payments transformation, ensuring workstreams were aligned, risks were minimized, and partners across technology and product were fully engaged. • Drove end-to-end operational excellence by defining target-state capabilities, improving processes, and collaborating closely with teams across the Business, Operations, Compliance, AML, Finance, and Technology. •Enabled meaningful transformation by fostering a customer-first culture, guiding cross-functional teams, and championing change leadership that delivered scalable, high-impact.
• Led the International Business Service Centre Governance group across 10 countries, delivering transformative initiatives—including TOM implementations and F2B process redesigns—that improved customer experience and generated over US$6MM in combined structural savings and cost reductions. • Partnered across banking divisions to modernize systems, strengthen risk frameworks that improved audit effectiveness and enabled US$2MM in risk avoidance, and executed regional service models supporting 50,000+ Trade Finance and Merchant clients. • Oversaw operational integrations workstreams tied to US$200MM in investments and US$100MM in divestitures, while building risk and performance dashboards that significantly enhanced transparency and decision-making.
• Led a 100+ person team across four countries, overseeing Corporate and Commercial operations and safeguarding a US$5B+ loan portfolio through strong credit risk management and regulatory compliance. • Executed credit syndicate transactions exceeding US$100M, while driving operational improvements—including a TOM model implementation in Puerto Rico that delivered US$900K in cost savings and customer strategies that improved turnaround times by 20%. • Leveraged deep expertise in Cash Management and U.S. regulatory frameworks (AML, FDIC, FATCA) to strengthen controls, enhance service delivery, and support operational excellence across the region.