Canada
With over two decade of diverse professional experience, I am currently a Senior Manager of Master Data at Softchoice, where I specialize in data governance, quality assurance, and operational efficiency. Committed to fostering collaboration and driving consistent, high-quality data standards, I strive to empower our teams and ensure our processes align with organizational goals. My focus is on promoting data integrity and standardization to enable seamless business operations and informed decision-making. At Softchoice, I have been leading a dedicated team of Master Data professionals, focusing on process improvement, data incident management, and compliance with business policies. Together, we’ve optimized master data operations in Salesforce and SAP systems while addressing data quality requirements. By prioritizing efficiency and quality, I’ve contributed to aligning our data processes with the broader strategic objectives of the organization.
Working directly with Softchoice business functions and stakeholders to promote consistency, quality, integrity and standardization of master data across the entire organization. Managing a team of Master Data Associates, Specialists and Data Quality Analysts focussed on efficiency opportunities and supporting the business (and prioritization). Managing a team responsible for creating and updating master data objects in SFDC and SAP in compliance with business policies, documented procedures and data quality requirements. Engaged in directing and evolving various aspects of the Master Data team’s operations including master data request process improvements, data incident management and data quality monitoring.
A few years ago, family obligations took me away from Softchoice - a community close to my heart and one of the best companies to work for in Canada. Now that the family situation is stabilized, I am super thrilled to have the opportunity to join this fantastic technology organization, again!
Providing music instructor for "Junior Musician" classes (keyboarding, singing and dancing for early learners) as well as private piano and flute students of all ages,
www.douglas-hockey.com Douglas Hockey is a Canadian owned and operated business committed to providing a quality product at factory direct pricing. Multinational firms make up a majority of the hockey equipment market and prices have continued to increase, exponentially, over time. This has made the purchase of equipment for hometown hockey families challenging, requiring a significant financial investment. At Douglas Hockey we do not have major endorsements, extensive company infrastructure or thousands of employees to subsidize. Our sole focus and mission is providing quality sticks at factory direct pricing for all members of the hockey enthusiast family! Our product line includes junior, intermediate and senior player and goalie sticks with customized options such as length of shaft, grip, flex and blade configuration. As Director of Operations and an Officer of the company, my role is to manage daily operations including responsibility for finance management, purchasing, logistics and customer service.
• Manage and mentor a team of Microsoft software licensing specialists across 5 subgroups (analysts, customer service reps, operations, procurement and pre-sales support) • Develop relationships across the entire organization (sales, operations, finance) to advocate for the best internal and external customer experience possible • Manage change (process, organization, etc.) effectively using strategies that honour the mission and culture of Softchoice • Monitor and drive key metrics that ensure the quality of services provided by the Microsoft licensing operations team to both internal and external stakeholders (awarded the Microsoft Canada Operations Excellence award for partners)