United States
I perform and maintain the following function every day: IT strategy, Technology leadership, Team management, Digital transformation, Project Management, Budget management, Change management, Vendor management, Cloud computing, Product Manager, Cybersecurity, Business intelligence, Data Analytics, Agile methodology, IT governance, and IT Cloud AWS or GCP infrastructure. One of my primary duties has always been to define the product strategy and roadmap based on market research, customer feedback, and business goals. My team collaborates with cross-functional teams such as engineering, design, and sales to ensure successful product development and launch. My teams gather and analyze data to measure the product's success and make data-driven decisions for future iterations. My job is always to communicate the product vision and progress to stakeholders, including executives, investors, and customers. I manage the product development process from ideation to launch, prioritizing features and managing the product backlog. A passionate, hands-on executive with a successful history delivering large-scale, high-growth, transformative initiatives. Expertise in building and bringing innovative efforts to life in large international and entrepreneurial organizations. A motivated leader able to communicate effectively across all levels of an organization. Personal focus on creating rock star teams through the recruitment, development, and retention of men and women who are enabled to make significant contributions in fast-paced environments. Chief Digital and Information Officer and lead a global team of 40+ resources focused on IT operational excellence. This role is a collaborative one and, as such partners with various departments (like Marketing, Sales, Legal, HR, Tech Ops, Product, Engineering, Finance and Support) within the organization. The Senior Director of IT Operations and Digital Workspace brings expertise, knowledge, and future vision for transforming the operations strategy, operating model, workforce, product and service offerings, and overall operations management. This leader is a senior stakeholder in all relationships with internal and externally sourced operations capabilities including companywide IT service desk support, desktop support, mobile devices support, digital workplace, video conference operations, infrastructure operations and IT ops engineering.
I perform the following: Managed Infra Ops team focused on digital operations of customer-centric products and services in Cloud and On-Prem environments. Recommend best practices for IaaS & PaaS based on competitive insights and customer feedback. Build positive and productive working relationships – the core values at IGT – through close collaboration with external and internal stakeholders. Deliver quality, automated, reliable, and scalable solutions on time and within budget. Manage and continue to grow infrastructure (focused on cloud) operations teams across several countries & time zones. Plan priorities together in close collaboration with other technology functions. Work closely with Legal and Compliance teams to create compliant infrastructure solutions. Operate in accordance to Agile methodology. Cost management & resource optimization. Cloud migrations, backup, disaster recovery. Identity, security, compliance, etc., policy automation. Monitoring & observability. Inventory & classification Service enablement. Partner with Architects and other IGT teams such as InfoSec and Compliance to security best practices. Creator and owner of execution strategy for all cloud migrations and other operational responsibilities. Full knowledge of the current digital tech stack of customers, future digital stack, latest state regulations impacting digital solutions, and any upcoming RPFs for that site. Custodian of site-specific digital environment architecture and latest bill of materials. Learn legal and regulatory constraints, and develop cloud roadmaps for various products & customers. Create (hire), train, and manage a high-performance team. Technology Strategy IT Governance Digital Transformation IT Leadership Enterprise Architecture IT Operations IT Security IT Project Management Cloud Computing Data Analytics Cybersecurity IT Infrastructure IT Service Management Business Intelligence IT Innovation Vendor Management IT Budgeting
Develop and successfully implement an effective reliable infrastructure management framework that is disciplined to govern an ITIL-based (Information Technology Infrastructure Library) organization in support of Community Health Systems goals and objectives. Assist with setting vision, strategy, and the implementation of the Information Technology Infrastructure Organization in support of successful governance, execution and delivery of policy and standards. Build a results driven organization for building, monitoring, analyzing and reporting on all compute, network and applications. Accountable experience overseeing the Enterprise Command Center management and prevention architecture which have proven to provide sound, reliable, robust performance 24x7x365. Oversee the functions of the Enterprise Command Operations Center (ECC) for network infrastructure and data center operations, to provide configurations, operational controls, monitoring of services, centralized logging, network connectivity, job scheduling and routine maintenance. Oversight of resources for auditing of applications, operating systems and networks to provide measurable technical assessment that includes interviewing staff personnel, performing, reviewing access controls or analyzing physical access to ensure availability, confidentiality and integrity to help the organization meet internal and external regulatory compliance. Manage and lead people to create and sustain a high-performing team Directs support and operations for centralized and decentralized applications in the corporation. Consults and provides coordination of I.S. support to assigned hospital facilities. Assigns personnel within the assigned area to various projects and directs their activities. Consults with and advises other sections on all architecture, technical and operational requirements. Coordinates with activities of other departments.
Oversee the systems and operations for Spectrum Enterprise with a broad knowledge of hardware, software, network, and cloud technologies to provide combination of analysis, implementation, leadership and support to drive the business forward. • Leading the IT operations focused team. • Oversee the daily support for enterprise complex applications. • Oversee and manage the deployments of any maintenance work or enhancements of the enterprise applications. • Implements IT standards, policies and/or master plan for the IT function. • Guides the maintenance and enhancement of hardware and software systems. • Ensures field compliance with IT standards, policies and procedures. • Assists with creation and management of multi-million-dollar budgets. • Capital and operations Budgets each year. • Oversee operational contractor work and budget. • Work with vendors on Statement of Work (SOW) for operational support of the applications. • Prepare monthly operational metrics and projects status presentations. • Ensure all applications, software, hardware are in compliance with the most up to date PCI and security standards. • Experience in Oracle based systems and tools (Siebel, OSM, BRM and CPQ) • Experience with Salesforce.com. • Lead and participate in cross functional teams. • Employee Survey committee. • Resiliency Audits. • Billing Migrations strategies. • Carbon Neutrality strategy for SDIT
• Solution Architect – Customer Engagement Solutions is responsible for the overall solution design & delivery in customer engagement solutions for AmerisourceBergen’s Salesforce platform. • This role would also need to lead a team of architects to drive solution design and delivery for projects and initiatives. • The Solution Architect Manager is expected to demonstrate in depth knowledge of customer engagement solutions and Salesforce platform capabilities. • This role is also expected to demonstrate structured architectural design capabilities as well as expertise in business process re-engineering. • This person should be a quick learner to precisely understand business operational model and processes, and an out of the box thinker. • This role supports extraordinarily complex business processes that require cross-team integration and would require managing and leveraging resources from business stakeholders, IT product owners, IT technical community and other systems in support of their product. overall solution for the project and responsible for successful proposal preparation and estimation for the project. playing a key role in pre-sales working with the delivery team, and Business development team to understand the customer business requirements, architect solution, clearly define the scope, estimate the project proposal and help answer any business and technical questions the customer may have. As a Salesforce Solution Architect also playing a part time role with the implementation of the project, bridge between sales and delivery. Participate in kick off the project with the delivery team, help finalize the detailed requirements and design. Identify any scope creep between the pre-sales cycle and during actual implementation. Responsible to identifying technical and Scope risks early in the project and find ways to work around them during the implementation Salesforce.com and associated cloud technologies.