Rami Amir, EE.Eng. MBA

Founder at "Customers & Organization Technical Training"

Israel

About

Over 25 years experience in Managing Projects, Testing, Customer Training, Hardware and Software QC/QA, System Engineering, customer support in Telecom and Datacom companies. Entrepreneur spirit, Managerial knowledge with extensive experience in complex projects. Experience in the following fields: Software Testing Methodologies, experience on implementation and execution of large scale project testing and delivery. Highly organized and detail oriented self-starter with proficient technical and managing skills and a proven track record. Ability to identify and provide high quality short period solutions to problems. Strengths in: Multiple Projects and Operations management, Overall department activities Building and managing, Strategic and budgetary planning. Specialties: Strong knowledge of QC/QA processes, experience in testing of commercial product in Unix/Linux environment, proven experience in management of QA team, fluent English. Experience in advanced testing tools.

Experience

  • STEM Teacher, Head of Computer Networking Cisco Academy Electronics Teacher & Knowledge Management at ORT Israel, Technology & Science Educational Network
    Sep 2018 - Present · 7 yrs 11 mos

    STEM Technical teacher of advanced Electronics and Electrical Engineering and computer networking in High school and Collage of Technician and practical Engineers before joining to Israeli Air Force (IAF) or special Technical Intelligence Forces (8200 unit). Responsible for Electrical Engineering school knowledge management in school's clould, including preparation of various courses agenda, presentations, Technicians trainings, homeworks, examinations and lab experiments with Google cloud and MS office tools.

  • CEO & Founder at ISRATech Knowledge Training
    Jan 2011 - Present · 15 yrs 7 mos

    We've founded "ISRATech Knowledge Training" in order to provide consultancy, project management and Technical Training to various Software/Hardware and Telecom companies to improve the Software testing and assimilation process (Functionality, performance, stability, usability and regression, both manual and automated testing) as well as support for Tire 1-2-3 to achieve overall product quality, starting at the very first steps of a project by meeting the R&D team, through all project life cycle, including improvement of testing documentation, Quality Control administration, ATP professional accompanying at customer site and till the delivery of the product on production system and satisfaction of the customer. Along with this, we provide Technical Training to the end users for using the software at customer site and performing survey by the customer in order to improve the next software cycles delivery to the site. Our key responsibilities: - Planning and executing company global learning program - Establishment of the company's E-leaning Education Center - Implementation of new LMS (from examining available solutions in the market to issuing operational weekly reports to the management) - Developing training programs for employees, including courses' content - Building databases for sharing internal "soft" knowledge - Support marketing and sales effort for selling the courses to company's customers, consulters and partners

  • Amdocs (5 yrs 3 mos)
    • Test Team Lead
      Dec 2015 - Dec 2017 · 2 yrs 1 mo

      Key Responsibilities: 1) Leads, mentors small teams of functional, automation and nonfunctional testing within a specific project or product; Ensures all the project agreed deliverables are completed to the required level of quality and promotes team engagement and motivation. 2) Provides technical & professional leadership to the testing team members by means of coaching and mentor-ship throughout of the testing life-cycle to achieve project goals to the required level of expertise and quality; Keeps all informed on assignments, project status. 3) Provides input to on the test estimations; Plans resource needs and ensures effective task allocation. 4) Plans testing activities milestones; Identifies and analyzes risks and their potential business impact to determine proper prioritization of the testing activities; Suggests and handles mitigations and escalations as part of risk assessment 5) Ensures integrative coverage of test scenarios. 6) Effectively leads formal and informal reviews with stakeholders, applying experience and knowledge providing technical and managerial perspective 7) Acts as technical interface with other teams to resolve and promote issues, communicate plans and conclusions as well as recommendations for issue closure. 8) Work closely with the technical peers (e.g., designers, architects), to identify potential risks technical or business (e.g., performance, business process prone to fail, inefficiencies). 9) Supports and promotes test efficiency and optimization initiatives; Leverages knowledge across tests teams, implementation of best practices and test automation usage. 10) Enforces quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measures them and takes corrective actions in case of variances; Conducts regularly and upon issues resolution, lesson learnt and root cause analysis and ensures recommendations’ implementation.

    • Technology Engineer
      Jun 2015 - Nov 2015 · 6 mos

      Key responsibilities: 1) Work with different units (Version Manager, Development , testing, customer) to provide software delivery from compilation to runtime (simple and complex environments) by driving for error free configuration and zero downtime for all utilities 2) Setup of various SCM (Software Configuration Management) environments and build mechanisms in Amdocs and non Amdocs environment 3) Provide full guidance on compiling, packaging and SCM (Software Configuration Management) tool to development teams during all product life cycle phases 4) Optimize build process: Implement latest tools and Improve existing utilities 5) Troubleshoot build errors (simple & complex) and provide immediate and long term solutions 6) Design, configure, install and upgrade environments (e.g. stand alone, integrated, clustered) through the product life cycle (development, test, UAT, production) for internal and external users 7) Configure third party software (Java, WL, Maven) in the supported different types of environments and build in conjunction with development and architecture 8) Ongoing troubleshooting environment operability problems and services in critical and non critical paths by using internal and external knowledge bases to ensure maximum environment availability 9) Implement, use , improve and standardize Infra tools by ongoing monitor of use & expected deployment, including update processes and procedures. 10) Provide environment related expertise to all stakeholders (e.g. development , testing , customer) throughout the product lifecycle 11) Ongoing automating existing processes, through batch files and shell scripting in order to remove team from critical path and increase efficiency. 12) Continuous interface with IT on network and system as part of environment setup, maintenance and support 13) Facilitate ongoing monitoring of all activities within the Infrastructure Middle Tier modules by using Amdocs tools , performing RCA and work in preventive mode.

    • Field Engineer
      Oct 2012 - Jun 2015 · 2 yrs 9 mos

      Responsible for Installation, Integration and support of Hardware & Software systems at customers sites in Israel and abroad. Working with ACC Amdocs Competence Center software for IN & Prepaid billing of intermediate providers. Familiar with Telephony & Data Protocols: CAMEL, Sigtran, SS7, Diameter, SMTP, SNMP, SMSC, SMPP, SIP, VPN, FTP and HTTP Experience with MS/SQL, Oracle Database environment. Responsibilities: 1. Performing in house and onsite hardware and software installations. 2. Assists in performing onsite integration on customer site with various interfaces. 3. Performing analysis and investigation on charging and rating of the system. 4. Troubleshoots events and incidents in the production whether HW, Operational or interfaces. 5. Implementing the product catalog implementation in account. 6. Configuring the interfaces in the project. 7. Performing software patch installation and upgrades. 8. Responsible for on-site installation and integration to network with all physical interfaces. 9. Performing frequent preventive maintenance activities. 10. Provideing timely, accurate and unambiguous updates to the ticketing system and follow up with R&D for resolutions. 11. Responsible for HW, SW and core upgrades in all environments including production. 12. Debugs / troubleshoots protocols flows (BP)

  • QA Team Leader at ITS Telecom
    Nov 2011 - May 2012 · 7 mos

    ITS Telecom is a leading company in providing voice and data communication solutions for the business market since 1994. Leading the new VPN feature interoperability testing with CheckPoint and Cisco Firewalls and Routers.

  • QA Manager at Cvidya
    Jan 2010 - Jan 2011 · 1 yr 1 mo

    Cvidya was acquired by Amdos at 2016. ------------------------------------------------------------- Cvidya Networks is a global leader and innovative provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers. Web Site: www.cvidya.com  Responsible for overall company software quality, testing & release activities, both for Products and Projects for 3 large product lines in field of Fraud Detection and prevention and Telecom Revenue Assurance for Telecom operators all over the globe.  Managing Release of Software builds, patches with coordination between Marketing, PM, R&D and PS/FE  Supporting customers with upgrades and installations/migration of Patches and new software.  Responsible for design and deploy new testing methodologies for improving software quality.  Responsible for auditing Reports and searching for Defect Root Cause Analyses (RCA) and issue lesson learn  Responsible for issue RCA KPI and ways for future improve of testing progress  Managing and Tracking defects and Change Requests (CR) using QC of HP/Mercury.  Responsible for Automation testing using QTP tool of HP/Mercury.  Responsible for Release Notes, installation guides & testing documentation (STP, STD, STR).  Involved in integration, performance and Acceptance Testing (ATP) approval on customer sites.  Responsible for maintenance/upgrade of DB servers and application stations at testing Lab  Responsible for resource allocation, tasks planning, prioritizing & problem solving, archive troubleshooting, meet delivery dead-lines according to roadmap and overall product quality for customer satisfactions.  Apply SCRUM (Agile) development and testing method.  Managing 3 testing teams including 14 testing Engineers in Israel, Bulgaria and Ukraine (offshore) handling multiple projects simultaneously, reporting to VP R&D