Westlake, Ohio, United States
Most enterprise automation initiatives don’t fail because of technology. They fail because content, data, and ownership are fragmented. I help supply chain, finance, and operations teams turn unstructured content like (BOLs, PODs, invoices, contracts, emails) into automated, governed, ROI-driven workflows. My focus isn’t hype or features — it’s: • Reducing manual work • Accelerating cycle times • Improving auditability and compliance • Making AI actually usable at scale Former Hyland Software & Tungsten Automation professional, now an Intelligent Information Management Consultant at Konica Minolta, working closely with enterprise sellers and leadership teams to align process, technology, and measurable outcomes. If you’re evaluating automation, ECM, IDP, or AI initiatives and want clarity instead of buzzwords — you’re in the right place.
Responsible for driving software sales revenue through defining industry strategy, partner enablement, and sales strategy for domestic and international markets • Initiated and led global Supply Chain and Transportation & Logistics customer engagement and solution development strategy, creating the Hyland’s largest sub-industry sales market • Served as a trusted advisor to the sales team, customers, and partners during complex, high-risk engagements/relationships, leading to $10 million in revenue • Established Hyland as a thought leader and industry expert by regularly presenting at industry events and webinars, resulting in $1.5 Million in annual pipeline • Developed and implemented a comprehensive Supply Chain Management Use Case Document that accelerated sales engagements with previously unresponsive customer base • Managed and reported on sales engagement metrics for projects by region and sub-industry, resulting in Hyland executive’s prioritizing Supply Chain Management solutions across the globe • Enhanced partner and account management industry/market knowledge by creating and delivering comprehensive training program, resulting in expanded customer trust and engagement • Collaborated with Marketing Department to develop compelling marketing and sales collateral, including a hands-on Freight Invoice Auditing self-service demonstration • Created and delivered compelling software demos and POCs focused on solving industry-related issues, resulting in increased customer engagement and increase in sales conversion rates • Identified and negotiated key partnerships for Transportation Management System (TMS) and Inventory Management System (IMS) technology integration and co-sell relationships • Developed reports and KPIs in Salesforce and PowerBI for industry engagement and sales strategies • Awarded 2022 Sales MVP for the Americas • Initiated and directed the Hyland application into AWS Supply Chain and Retail Competency program
•“ride herd” on every group within Hyland to get deliverables completed. •A full understanding of the customer pains we are solving, the ROI, the competition, the configuration, etc. •Becoming the hub for the company when it comes to this solution. •Spend time with customers to learn more about the solution and potential enhancements •Assist in sales opportunities for direct and channel sales teams •Track all statistics with regards to this solution (# sold by channel, revenue, etc.) •Manage a “wish list” for enhancements for development to consider •Share best practices with other team members And Much more.
* Responsible for the software products localization into Arabic. * Work as a Translator/Editor/Proofreader for the software into Arabic language. * Develop a functional awareness and competency of assigned software products. * Work closely with QA and Development teams to ensure proper understanding of solutions, designs and implementations, in addition to reviewing, updating, and executing test plans. * Performs specific and end-to-end tests. * Interacts directly with all QA teams and development teams to develop end-to-end realistic test scenarios. * Develop and execute test scripts. * Build test plans and tools for regression testing. * Collect and analyze data. * Assures the quality of the software products on a variety of operating systems * Works as part of a project team to implement quality standards across software applications. * Keep up to date on knowledge of basic troubleshooting skills and tools * Develop an awareness of customer issues and resolutions involving assigned Software Products. * Work to resolve issues in a timely manner following the internal escalation policies. Identify urgent situations and ensure proper escalation process. * Research and develop an understanding of the market requirements for the product, including how the product is actually used and what its performance requirements are; considering user acceptance plans. * Work side by side with sales on constructing pre-sales demos. * Participate and organize software test drive, * Participate in Software projects scrum meeting. * UI translation and sizing.
Supervised and provided day-to-day direction to (15) import department employees for all airlines, brokers, US Customs, and truckers • Supervised and directed the Import Department, managing day-to-day operations to deliver successful customer service outcomes, eliminate backlogs, and increase in customer satisfaction • Monitored and motivated the department’s daily workflow, ensuring the timely and accurate completion of all export freight management procedures in line with customer service parameters and regulatory requirements • Coordinated all activities regarding import shipments with the airlines, brokers, US Customs, and truckers, clearing inbound cargo through the customs clearance process and ensuring the highest possible standards of operational data integrity • Met with clients to review issues or problems that needed more attention to improve services, identifying work areas that required improvement/change/update • Managed staff scheduling and timekeeping, coordinated activities with overseas offices, ensured all company policies and legislation were being met, and reported irregularities and dealt with complaints effectively