Greater Toronto Area, Canada
Supported the HR TechOps team in the enhancement of HRIS platforms and HR technology infrastructure at one of Canada's leading universities. ● Extracted, queried, and transformed data from Oracle PeopleSoft HCM ERP using SQL to support HR reporting and decision-making ● Built and maintained Power BI dashboards and Microsoft Excel reports to track/visualize workforce data for senior HR stakeholders ● Conducted business analysis by translating HR stakeholder requirements into system specifications and process documentation ● Participated in unit testing and coordinated user acceptance testing (UAT) across multiple business units ● Maintained Access databases and designed data models with an understanding of relational data architecture ● Supported the evaluation and implementation of new HR technology solutions, including documenting business requirements ● Contributed to process mapping and optimization initiatives within the Oracle PeopleSoft and ServiceNow ecosystem
● Mapped acute mental health case-management workflows across care transitions, revealing coordination gaps, hidden risks, and unclear ownership affecting continuity of care. ● Diagnosed systemic workflow failures and invisible coordination work using root cause analysis, translating operational issues into structured, actionable risk insights. ● Prototyped a work-quantification dashboard concept to translate case management activities into metrics supporting staffing, risk management, and value communication.
● Built multiple AI agents using n8n, enabling automated workflows for trend detection, competitor tracking, and marketing content generation. ● Conducted in-depth trend analysis across the home goods sector, identifying patterns in consumer demand, style preferences, and design narratives; tracked competitor pricing, launches, and campaigns to extract structured insights. ● Consolidated agent outputs into a live-updating Google Sheets dashboard, integrating trend signals, competitive benchmarks, and AI-generated insights to support category decision-making.
● Developed advanced data analysis skills by conducting qualitative and quantitative research to uncover customer insights related to Gen Z trends, behaviors, and preferences for audio devices. ● Leveraged Python, data science libraries, and natural language processing tools like Gemini AI to perform sentiment analysis and visualize consumer feedback across multiple audio device brands. ● Synthesized insights and presented findings through a detailed data dashboard and visual presentations for actionable business strategies.
Supported inventory operations using SAP ERP, including cycle counts, stock movements, and inventory adjustments to maintain accuracy and proper valuation. Collaborated with finance and operations teams to reconcile inventory data and assist with month-end activities. Applied FIFO practices, organized stock, and resolved discrepancies to improve efficiency and support audit readiness.
Provide one on one tutoring support for university-level accounting and finance courses, helping students strengthen core concepts and improve academic performance.
● Processed 100+ daily POS transactions with a focus on accuracy, security, and reconciliation, ensuring compliance with cash-handling procedures. ● Monitored and restocked inventory valued at $50,000+, identifying discrepancies and supporting loss prevention through accurate record-keeping and control measures. ● Delivered service to hundreds of fans per game day, resolving inquiries efficiently and enhancing customer experience, demonstrating strong communication and problem-solving skills.