Bengaluru, Karnataka, India
• 20+ years of experience in IT industry. • Working as a Associate Director in GSK, Bangalore. • Managing SAP AMS for SAP ABAP/Enterprise Portal/Fiori/SSAM with Strategic Partners (Team of 35+). • Involved in S/4 HANA transformation project. • Involved in implementation of Conversational AI use cases for SAP routine tasks. • Worked as a Service Delivery Manager in ATOS Syntel, Bangalore. • Managed SAP AMS for all SAP Modules (Team of 100+) • Best Team Player Awards from Customers: SIEMENS, NOKIA (Thrice) & PHILIPS • Best Employee Award from CIBER & ATOS. • Worked on SAP Multi-Resource Scheduling (SAP MRS) with SAP HCM, SAP cProjects & SAP WebDynpro for ABAP. • Proposed and implemented Automation for some repetitive tasks using UiPath/SyntBots. • Proposed Assima’s tool for user performance and easy training on the business process. • Deputed at Nokia different locations around the globe for ERM Application Deployment – Munich / Dusseldorf (Germany), Vienna (Austria), Pretoria (South Africa), Irving – Texas (USA), Jakarta (Indonesia), Chennai (India) • Deputed at NXP Semiconductors, Eindhoven – Netherlands for 6 months to support NXP-SMO Project. • Deputed at Logica,London – United Kingdom for 5 months to support T-Mobile-NGP Project. • Initiated and successfully implemented SolMan(Solution Manager) for System Performance Check & Monitoring along with ChaRM(Change Request Management) for Dual Track Management. • Initiated and successfully implemented WebDispatcher for load balancing. • Worked as Operations Team Lead in Philips handling critical support project One Philips Portal. • Taken care of ICS/SOx compliance in Philips and 3 years consecutive Green KPI for ICS/SOX • SAP NetWeaver - WebDynpro for Java, MaxDB, NWDI, Enterprise Portal, ARFC’s (R/3 system) • Initiated & successfully completed development of 7 big projects in Offshore and successfully Go-Live of both projects with big recognition both from Customer (Nokia) and Company (ATOS). • Initiated the development of Projects in Offshore and successfully completed projects like MDM integration, SRM integration with One Philips Portal in Philips. • Expertise in understanding project issues and ability to work independently or as part of a team with good communication skills and analytical ability. • Possess strong communication skills, analytical & problem solving and organization building abilities.
Started a new Job today as Manager in GSK (GlaxoSmithKline)
Siemens Project • Service Delivery Manager managing a team of 70 team members. • End to End responsibility of the application. • Helped to bring down the backlog drastically. • Offshore management related to any issues for the team members. • Service Management which includes Incident/Change/Problem Management as per ITIL Process. • Weekly Review meeting with Siemens Business and monthly meeting with Siemens Stake holders. • Proposed and implemented Automation for different business processes using UiPath / SyntBots SAP BASIS Daily Monitoring reports. Storage location create/modify for MM. OLS (Org. Level Sets) updates. Download/Upload of files. Many more… • Implemented workflow solutions for major service requests like General Ledger Block/Unblock. • Proposed Assima Tool for user performance and easy training on the business process using Assima’s Thin Clone technology. • Mendix usage for EDI Dashboards creation and proposed for scenarios. Nokia Project • SAP Service Delivery Manager managing 23 team members. • End to End responsibility of the application. • Good Recognition from Customer & ATOS Management. • Self-learned packages on SAP i.e., SAP MRS, SAP cProjects, SAP ABAP. • Bought down the ticket count from 250 to 12 in a span of 2 months. Ticketing tool: Service Now • Weekly Review meeting with NSN Business. • Offshore management related to any issues for the team members. • Total Support Delivery off-shored. • Helped team members to understand the new tool and also helping in technical aspects. • Continuous steps to improve the service by innovative ideas like provided information to use SolMan - ChaRM. • Helped functional teams by debugging issues on ABAP. • Was Deputed in Germany – Munich & Dusseldorf because of good recognition. • Initiated 2 big projects from Nokia of 6 months each and successfully implemented both projects. • Successful Go-Live of Time Registration Module in APAC / MEA / NAM regions.
• Service Management which includes Incident Management, Change Management, Problem Management as per ISO 20K process, • ICS/SOx compliance for Change Management/Incident Management. • Weekly Review meeting with Service Team Lead & Service Delivery Manager. • Offshore management related to any issues for the team members. • Total Support Delivery off-shored. • Initiated and Successfully implemented Projects in offshore. Project like SRM, MDM, SSO to SAP and HR Simplified. • Continuous steps to improve the service by innovative ideas.
• Service Management which includes Incident Management, Change Management, Problem Management as per ISO 20K process, • ICS/SOx compliance for Change Management/Incident Management. • Weekly Review meeting with Service Team Lead & Service Delivery Manager. • Offshore management related to any issues for the team members. • Total Support Delivery off-shored. • Initiated and Successfully implemented Projects in offshore. Project like SRM, MDM, SSO to SAP and HR Simplified. • Continuous steps to improve the service by innovative ideas.
• Implementation of application using SAP WebDynpro for Java and ABAP-RFC’s. • Provided training to 5 others member of the team on the SAP NetWeaver tool. • Application Development using SAP NetWeaver Developer Studio tool. • Worked as a backup to the Team Leader and was also involved in Critical solving problems. • Direct contact with the customer in absence of the Team Leader. • Finalizing the scope of the project. • From the point of Importing the tracks to releasing of the tracks back to the DTR Server are involved. • Using the RFC’s Data given by the supplier data will be Stored in the R/3 System. • Formulation of Technical documents and other documents.