Ralph van Katwijk

Recruitment Marketing | Hire by Design. We help you automate your social recruitment with HireLab.io

The Randstad, Netherlands

About

A self-driven customer success professional with a proven record of both nurturing customer relationships and being able to drive new sales. Proven to understand customer needs and linking these to clear KPIs in order to track performance. Very comfortable to work in a dynamic environment were it is necessary to wear many different hats and and to collaborate with different teams at all levels.

Experience

  • Co-Founder at Hirelab.io
    Jan 2025 - Present · 1 yr 7 mos

    Launch world-class social recruitment campaigns that attract talent where they already spend their time. Leverage cutting-edge marketing tools, AI, and automation to build seamless recruitment funnels on social media—designed to convert. Today's talent expects to be attracted, engaged and converted proactively. Traditional recruitment methods have led to a significant talent gap, which is noted with a mismatch between talent accessible through old channels and the growing demand from modern employers. HireLab is here to close that gap. Running alongside your ATS, there’s no need to change your career site. Create fully on-brand campaigns in just a few clicks and an 'on brand' job description page.

  • Senior Customer Success Manager at Mondu
    Nov 2022 - Present · 3 yrs 9 mos

    Mondu is changing the B2B payments ecosystem by providing payment solutions that enable any B2B company to grow quickly and safely. We enable merchants and marketplaces to offer their business customers the most popular B2B payment methods with flexible payment terms on every sales channel - online, in tele-sales or field sales. Our Buy Now, Pay Later solutions include purchase on invoice, SEPA direct debit, and Installments. Vendors who work with Mondu are protected from default risk and save the hassle of collections and dunning. Mondu brings B2B payments up to par with B2C payments, putting customers at the heart of the payment flow and ensuring they have a seamless, modern, and state-of-the-art experience - whether they are sellers or buyers. Founded in 2021, we’ve raised $90 million in equity and debt financing to-date, backed by leading investors Valar Ventures, Cherry Ventures, the FinTech Collective, and German bank VVRB.

  • Travel at Career Break
    Feb 2022 - Aug 2022 · 7 mos

  • Flowbox (4 yrs 10 mos)
    • Head of Customer Success
      May 2020 - Feb 2022 · 1 yr 10 mos

      - Led a team of 10 CSMs + Onboarding Specialists - Implemented a customer health-score - Introduced and implemented an onboarding team - Increased NRR by 23%

    • Customer Success Manager
      Jun 2018 - May 2020 · 2 yrs

    • Account Manager
      May 2017 - May 2018 · 1 yr 1 mo

      Flowbox Visual Marketing and Commerce Platform (SaaS) enables brands to collect, use and understand owned, paid or user generated content (UGC) across all digital channels. By doing so, brands significantly increase engagement, conversion and sales. Foster e-discovery, make social sell and give engagement true meaning.

  • Marketing and Communications Manager at Wan Lin Foundation
    Mar 2017 - Oct 2017 · 8 mos

    The Wan Lin Foundation aims to get young children in Nepal the quality education they deserve.