Zürich Metropolitan Area
A senior IT expert with very profound technical background and nearly 30 years of IT business experience. Expertise in ServiceNow Platform (ITOM processes, SAM ,HAM, ITSM). Well-versed in the defining, monitoring and improvement of IT processes. Multifaceted experience in designing IT Architectures for enterprise computing. Excellent analytical and technical skills with broad knowhow of regulated environments in pharmaceutical industries and Consulting Business. Multi year experience in following roles: - Multi Years’ experience in ServiceNow Ecosystem - ServiceNow Discovery & ServiceMapping - ServiceNow ITOM Visibility and ITOM Health Projects - ServiceNow Software Asset & Hardware Asset Management Projects - Certified CISA (Certified Information Systems Auditor) - Senior Service Management Expert, Audit and Risk Management - Senior Specialist IT Service Continuity Management & Business Continuity Management - Principal Consultant in Professional Services and Consulting Companies - Senior Expert Enterprise IT Architecture Experienced in collaboration with virtual teams and customers. Observant, mindful personality with a high degree of self-initiative and multicultural openness with broad experience in multinational companies, customers and global environments.
Seit März 2026 bin ich als freiberuflicher ServiceNow Senior Consultant tätig und unterstütze Unternehmen im Schweiz & DACH-Raum bei der Konzeption, Implementierung und Optimierung ihrer ServiceNow Plattform – remote oder hybrid. Meine Schwerpunkte: ✅ CSDM – Konzeption & Implementierung ✅ ITOM Visibility ✅ ITOM Discovery ✅ ITOM Service Mapping ✅ ITOM Health ✅ ITOM CMDB ✅ ServiceNow Consulting (Architektur, Beratung, Workshops)
- Planung, Konzeption und Implementierung des Common Service Data Models (CSDM) als strategische Plattformgrundlage, inkl. Governance-Prozessen und Stakeholder-Workshops - Planung und Optimierung der CMDB im Rahmen von ITOM Visibility, inkl. CI-Modellierung, Service-Definition und Integration von Monitoring- & Observability-Tools - Planung und Konfiguration von ServiceNow Discovery (MID-Server, Schedules, Probes/Sensors) für Cloud-, On-Premise- und Hybrid-Umgebungen - Konzeption und Implementierung von ITOM Service Mapping (Traffic-based & Top-down), inkl. Entry Points, Service Map-Definitionen und AIOps-Integration - Sicherstellung der CMDB-Datenqualität durch CMDB Health Dashboards, KPI-Definition, Remediation-Prozesse und automatisierte Datenbereinigung - Durchführung von Kundenworkshops, Schulungen und Erstellung von Architekturdokumentationen in komplexen Enterprise-Umgebungen
Implementing Customer Software and Asset Management Projects Implementing Customer ITOM Visibility and ITOM Health Projects Managing and communicating ITSM process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations. Leading business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders. Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks Requirement Gathering, Analysis and Definition for Clear Skye IGA/IAM Identity & Access Management Solution implementation Defining and managing Agile Development environments
Providing internal ServiceNow Training in the ITSM area. Developing Test Strategies Managing and communicating ITSM process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations.
Leading business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities Managing and communicating ITSM process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations Lead testing and customer acceptance activities.