Austin, Texas, United States
Highly-motivated, analytical, and persuasive professional with extensive experience in developing exceptional relationships while successfully collecting outstanding debt. Excellent communication, interpersonal, and customer service skills. Broad background in streamlining processes, prioritizing tasks, and achieving results. Enthusiastic leader with the ability to train, supervise, and mentor others. Outstanding organizational and time management skills with attention to detail.
Recruited to handle newly acquired accounts after acquisition of Progressive Solutions, Inc. Worked on Migration of PSI accounts to Epicor system. Manage collections of outstanding debit for over 500 accounts ($10 million portfolio). Perform account reconciliations, negotiate transactions, and process payments. Collaborate with internal sales, support, and billing teams to resolve billing or contract issues that delay payments. Reconcile invoices with high dollar hardware and software maintenance contracts. Conduct forensic accounting research to determine inaccuracies. Work closely with Accounting ensure compliance with Sarbanes-Oxley. Prepare monthly status reports for the Collections Manager.
Managed a portfolio of 3,000 hotel and restaurant chain accounts with responsibility for collections and problem resolution. Generated aging reports, forecasts, and past due rollover reports in Excel. Dramatically reduced account receivables for Hampton Inn account.
Managed daily operations for a 26 room beach front hotel. Supervised, trained, and evaluated hotel employees. Reconciled daily sales transactions and petty cash fund. Successfully achieved occupancy rate of 100% after grand re-opening.
Managed account receivables for 15 offices in the United States, Europe, and Asia for a prominent international law firm. Supervised Client Account Coordinators and administrative staff. Resolved escalated issues, and handled problem or complex accounts. Conducted statistical and financial analysis for Financial Services Management. Generated management reports including monthly estimates for cash projections. Collected an average of $100 million in annual account receivables (200 clients). Selected as a member of the “Wind Down Team”, and worked closely with the firm’s most prominent Attorneys appointed by the Dissolution Committee.
Collected on DSL accounts for a Telecommunications Start-up.