Dublin, County Dublin, Ireland
• Self-Motivated and goal-oriented IT Operations Professional with more than 11 years of experience in Linux Server Administration, Service Delivery, Technical Support (L2/L3-Level), Incident Management, Program Management in Information Technology and Services domain • Certified in ITILv3® Foundation Certificate in IT Service Management • Experience in setting up a New Team and leading as the Technical Project Lead for Cisco Systems INC • Planned, developed and implemented comprehensive IT projects requiring Escalation handling and Resource planning. Delivered high quality solutions/services with innovative and efficient approaches to solve problems for greater customer satisfaction and minimal impact on the business • Expert at Installing, configuring, upgrading, and maintaining VMware ESXi hosts and Vcenter Linux/Unix/Application Servers for customers across the globe • Sound knowledge of Linux Shell Scripting, Linux/Unix Server Administration, Python, Mysql, ITIL, VMWare ESXi • Consulting end-users in determining various improvement needs based on system functional requirements • Merit of leading meetings with the Global stakeholders for Technical/Process/Incident Root Cause Analysis • Ability to document strategies and designs and present to these ideas to management with impact/risk analysis • Proven interpersonal, communication and presentation skills with the capability to deliver high quality solutions/services with efficient approaches • Recognized by executive management for building excellent Customer relationships with industry partners globally
Technical Project Lead/Program Manager, Cisco SNTC • Managing team of Technical analysts to provide network operational support (break-fix). Handling escalation for reporting TAs and to drive critical issues to ensure a timely and effective case resolution • Responsible for working with the Development/Engineering Team for defects/enhancements resolution process, sharing customer user stories, post-launch reviews and feedbacks • Liaison with the Product management to define product roadmaps based on customer experiences, discuss process and product improvements, global issues for enhanced management of real time incidents and their effective remediation for seamless delivery • Installation, upgrade and deployment, configuration, Service troubleshooting in a production environment covering web front-end/application, Systems, Networks, administrating MySQL, MariaDB • Led network triage calls/bridge calls (P1/P2/P3) with server and application teams for troubleshooting and RCA (root cause analysis) • Involved in arranging team trainings, management dashboards, gathering relevant documentation and ensuring preparedness of the internal team for the new migration
Senior System Engineer - Business Critical Services, Cisco • Provide 2nd and 3rd level of support as defined by customer business requirements related to web-based application(s) • Managing installation, upgrade and deployment, configuration and troubleshooting projects and provided on-site direction for network engineers • Involved in the management of the Virtual machines hosted on the ESXi Servers (Deployment, maintenance, Patching etc) • Troubleshooting network issues using netstat, tcpdump, trace route, ping, packet captures, server logs debugging
Senior Analyst • Administrate Linux based servers and troubleshooting issues sustaining service availability which involves database issues, web services for General Electric and GE Healthcare • Performed installation, configuration, Performance monitoring, maintenance and fine tuning of Linux, Solaris servers.