New York, New York, United States
market research field management and support system for insights teams and brand strategists
Review all project materials at the start of a project to understand the scope of all projects. Communicate with the project staff concerns regarding the project execution. Work with the project staff and recruiting teams as needed to ensure a successful project. Communicate with the client any facility needs. Sources and schedule any outside vendors required. If client needs exceed the original specification contact the project manager and seller to initiate a rebid. Schedule the necessary client service staff to meet client needs and project requirements and the ongoing operation of the facility. Seek opportunities to interface with clients to promote all FPG products and services. Work with the Sales group to promote FPG products and services. Establish a relationship with all clients and be available to them as needed. Working with the Facility Director develop a budget for meeting client project needs and facility operations. Manages and coordinates onsite project needs including client management, technology set-up, client service, food ordering/preparation, equipment, and paperwork set-up for facility assistant staff Manages and maintains a clean and clutter-free research facility with general upkeep of equipment, office and food supplies Responsible for yearly budget with primary emphasis on sales, facility control margins, food and AV margins, client service staff payroll percentages. Also focus on unreimbursed honorarium and AMEX reconciliation of expenditures and receipts Offers warm, welcoming and hospitable service toward both clients and respondents
Responsible for fielding research projects and research operations. Set up best practices and procedures.
Responsible for data collection on all studies. Liaison between researchers and data collection service vendors Essential Duties and Responsibilities: • Select markets and vendors for data collection as appropriate for specific job • Alert projects within budget constraints • Review all field documents and questionnaires before they go to the field • Proactively, obtain necessary materials, in a timely fashion • Instruct data collection vendors, verbally and in writing throughout the project • Set-up progress reports, in Excel program • Monitor and guide field progress, making adjustments as appropriate • Provide researchers with data collection progress updates • Manage interviewing and validation process • Manage costs for all data collection, maintain budgetary information ,request/obtain bids as needed • Supervise Field Operations Assistant as needed • Evaluate and approve/adjust vendor invoices
Primary face of Captivate's service in Tri State Area. Key Responsibilities: •Work with the client to review install locations for the system, identify where infrastructure will be placed, review all plans, and gather the necessary client approvals. •Effectively coordinate and collaborate with Captivate's NOC, building management personnel, elevator companies and building electricians to repair, replace, install or upgrade defective equipment and new systems. •Work with the subcontractors, third parties and Captivate's manufacturing group to secure resources and coordinate the necessary materials for each project. • Communicate and organize subcontractors and third parties to ensure resources are available and adequate to ensure work is completed to customer expectations, within budget and on schedule.• Oversee Captivate install and upgrade projects to ensure work is performed correctly and within budget and schedule. •Deliver on-time and high quality maintenance and customer service while working on the customer site •Strong mechanical and electrical aptitude and experience managing multiple complex projects from inception to delivery. •Technical aptitude with low voltage cabling, telecommunications and wireless networking. •Strong analytical, problem solving and system and hardware troubleshooting skills. • An understanding of relevant codes, trade standards and general practices in the client / server, wireless access point configuration and networked systems. •Excellent customer service and communications skills. •Strong organizational skills. •The ability to multitask, work effectively within a team and organization are critical skills. •Traveled within the New York market when needed to perform Field Operations activities, meet with Field Ops personnel, customers, vendors, etc., and occasionally travel to remote sites to provide onsite support as needed.
• Clients to include Kellogg’s, P&G, Hershey’s, ConAgra studies among many other high profile accounts • Created and implemented processes that will reduce daily data entering man hours for client updates by 3-4 hours • Executed complex projects, to include multi country and various sample definitions • Developed a deep understanding of client needs to provide expedited and competent service while managing client expectations • Expert user of pricing tools to understand standard cost components of all Ipsos research product lines and provide timely and accurate costs and pricing estimates • Provide information and/or education for clients around the online research methodology and IIS best practices to ensure that they receive exactly the end result they desire • Monitor the progress, through the project management team, of projects being run in order to effectively communicate with clients and answer any questions • Understand capabilities of preferred external sample vendor(s) to investigate and recommend best delivery solution • Excellent communication (both oral and written), attention to detail and follow-up skills • Proven track record in managing multiple projects and working in a fast-paced environment • Ability to operate independently without the need for continuous access to advice/resources to complete work