Bengaluru, Karnataka, India
An experienced Facility & Real Estate professional from an MBA background, with invaluable managerial experience. Highly focused with comprehensive knowledge and understanding of various verticals such as FM operations, estates technical services, asset / property management and Project management in cross geographical teams. Proven track record of employing best practices that improve efficiency, reduce operating costs whilst increasing productivity. Decisive leader with analytical and problem-solving skills combined with motivational team building that produces high performing teams Specialties: Soft / Hard Facilities Management, Transaction Management, Space Management, Procurement & Contracts, Budget Management, Project Management, Vendor Management, Health & Safety Change Management, Regulatory Compliance, Supply Chain Management, Strategic Planning
• Responsible for managing FM services and Projects across India, APAC & EMEA in line with Juniper’s culture & strategy. • Ensure all works and maintenance activities comply with Legal, Labor, Government and Environmental laws. • Managing a multi-disciplinary team of Facility Management staff and IFM Vendors, by providing operational leadership, to ensure their performance is in line with Juniper standards. • Work closely with Global teams and Senior leaders to interpret their needs, provide solutions and develop strategies for implementation. • Liaison with legal & procurement team in drawing up contracts, NDAs at a detailed level, negotiate favorable pricing and contract terms • Manage WW Financial Planning, Budgeting, Forecasting and variance analysis. • Established Metrics & KPIs for monitoring customer satisfaction and increasing financial & Vendor performance. • Quick adopter of technology and latest innovations, lead the implementation of mobile app for café food ordering, transport cab booking, space booking software and tableau dashboards for metric / KPI tracking • Incorporated (ESG) factors into facility management practices to meet Juniper carbon neutrality goals • Instrumental in creating several BCP programs to build operations resilience, so critical operations continue normally or quickly return to normal during emergencies. • Excellent verbal, written & presentation skills, good knowledge of tools & technology.
• Led a team of 60 developers, managed the entire project management, operations & delivery of websites and mobile application development (IOS, Android & Blackberry) projects for USA & Canada • Coordinated with business and technical teams, to deliver technology projects of varying size and complexity. • Provided tactical management, administration, and leadership to project teams to ensure the project proceeds within the agreed tolerances of cost, schedule, and quality.
• Ownership of client management and internal operations for providing managed services related to channel data visibility, POS sales, rebates etc. to clients in the Hi-Tech industry. • Successfully identified / positioned Zyme’s new products/ services to clients and enhanced revenue growth and profitability of accounts • Ensured SLA/SLO attainment as agreed in SOW, managed crisis management plans • Defined and initiated projects, managed cost, schedule, and performance of the projects.
• Handle retail data management, cleansing and analytics for key accounts, build and maintain relationship with key decision makers to provide seamless service delivery. • Client Interactions and project coordination between domestic and international business units