Hyderabad, Telangana, India
Program Manager specializing in Workforce and Vendor Management with 7 years of experience driving operational excellence, vendor delivery, SLA governance, and KPI performance across global, fast-paced environments. Skilled in managing outsourced vendors and internal partners, strengthening service delivery, mitigating operational risks, and ensuring partner accountability through structured governance and performance reviews. Adept at translating complex data into actionable insights, leading cross-functional initiatives, and implementing scalable processes that improve productivity, quality, and customer experience. Brings strong expertise in workforce planning, capacity optimization, real-time management, and performance analytics. Experienced in risk and compliance management, performance reporting, dashboard development, and data-driven decision making to consistently elevate operational outcomes.