Delhi, India
As an Information Technology Specialist at MongoDB with over three years of experience and total experience of 10+ years, I contribute to seamless IT operations through expertise in Active Directory, technical support, and operating systems. My focus lies in delivering robust solutions and efficient troubleshooting to ensure smooth functionality across hardware and software systems. Across my career, I have cultivated strong capabilities in service level management, customer service, and inventory management. I am committed to maintaining high-quality standards in IT service delivery, contributing to operational excellence, and supporting organizational objectives through reliable and innovative technical solutions.
Creation of new Active directory and email accounts. Installation of Laptops for Multiple OS, Like Windows, Mac and Linux. Managing Email accounts Support Windows, Linux and Mac Laptops for Hardware and application issues. Managing help desk and routing tickets to concern team. Troubleshooting system and network problems and diagnosing and solving hardware or software faults Supports Printer and Scanners. Providing IT support to VIP users which includes CXO level Training and management of L0 team Day to Day system related troubleshooting, like internet issue, Outlook issue, system slow etc. Working on IT projects, worked with Data Center team for building sate of the art high end Data center, Which Includes Installation, Basic configuration, firmware update and daily issue. Managed and led Google 2 step verification Project for 5k + emails.
Single Point of Contact for Gurgaon Vendor building IT Operations Worked on Google new Building setups which Includes Interaction with 3rd party Vendors, Client Teams and onsite Resource, IT asset forecast Critical 24 *7 Support. Adherence to SLA Setting up machines of new hires and setting up their password on Day one New Hire Induction program in which I take new hires through precise IT orientation like password constrain and IT security policies etc Inventory Management wherein we ensure all the IT equipment/Accessories are accounted and counted on week, monthly basis. Ordering New Equipments whenever required and also setting up min/max level for auto ordering Taking new projects requirements Order IT Equipments as per the project requirement. Troubleshoot and Maintain Google GVC ( video conference system ) units installed in the office • Configuring machines for new hires. Support conference rooms (inspection, incident management, hardware and software support) • Provide investigation, diagnosis, resolution and recovery for hardware/software problems, when unable to resolve, escalate to second or third level in accordance with escalation processes. • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame • Working on assigned project simultaneously. • Manage service requests, software installations, new computer setups, upgrades Record incident resolutions in the tool. • Support the following technologies: Apple (Mac), Linux, Microsoft – Outlook, Word, Excel, Internet Explorer, Windows XP&7,basic LAN/WAN connectivity and others as assign
On client side Google India Pvt LTD. Desktop/Laptop and phone support on-site. • Printer/Fax support. • Ordering/Maintaining inventory of desktops/laptops and other computer peripherals. • Configuring machines for new hires. Support conference rooms (inspection, incident management, hardware and software support) • Provide investigation, diagnosis, resolution and recovery for hardware/software problems, when unable to resolve, escalate to second or third level in accordance with escalation processeos. • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe • Working on assigned project simultaneously. • Manage service requests, software installations, new computer setups, upgrades Record incident resolutions in the tool. • Support the following technologies: Apple (Mac), Linux, Microsoft – Outlook, Word, Excel, Internet Explorer, Windows XP&7,basic LAN/WAN connectivity and others as assign