San Jose, California, United States
Enterprise IT Systems Administrator and Global Infrastructure Owner with over 15 years of experience optimizing endpoint ecosystems, managing identity lifecycles, and driving technology strategy across high-growth international environments. Proven track record serving as an Enterprise Service Lead, managing cross-border M&A technical integrations, and leading cross-functional technical alignment across global regions. Proficient at leveraging advanced scripting, AI tools, and lifecycle automation to scale infrastructure operations, eliminate manual overhead, and ensure strict corporate SLA compliance. I also ensure to try to give back to the community by volunteering as a Tech Mentor at the San Jose Public library. I firmly believe that Internet access and computer literacy aren't a luxury, but a basic fundamental necessity. Volunteering in this manner lets me help unhoused individuals, people who just never learned computers due to various life circumstances, and yes: Seniors who need help with their cell phones.
Twice a month, I setup shop at the Cambrian branch library and help any community members that come seeking tech help. I also plan and lead workshops on the basics of computers. Topics like typing, web browsing, and basic online security hygiene.
Global Administrator Internal Service Lead for MCEM/SCCM Identity Management administrator. Global co-lead on various hardware deployment projects.
Deployed network, hardware, and desktop solutions while actively prioritizing helpdesk queue tickets for remote client portfolios