Hyderabad, Telangana, India
A highly motivated and results-oriented HR professional with over 8+ years of experience in HR Shared Services, Employee Relations, Transition Management, and Payroll Operations. Adept at optimizing business processes, driving employee satisfaction, and streamlining HR functions. Known for effectively leading teams, collaborating with diverse stakeholders, and ensuring service excellence. Expertise in HR data management, process improvements, and employee lifecycle management, with proficiency in SAP, SuccessFactors (Employee Central), and ServiceNow
Partner with HR teams across geographies (North America, AMESA, APAC) to align business strategies with HR processes. Managed a 15-member team, overseeing case and volume management, escalation, ensuring smooth workflow and delivery of services. Drove change management initiatives, focusing on 100% deliverables with high-quality, error-free transactions. Act as a point of contact for employee inquiries and grievances, mediating conflicts and facilitating resolutions. Manage payroll activities including salary processing, promotions/demotions, deductions, off-cycle payrolls, and compensation adjustments. Support business units in managing manpower requirements according to SLA guidelines. Conduct process reviews, providing guidance and resolving complex HR situations as a Subject Matter Expert (SME). Ensured data accuracy and coordinated with multiple teams to facilitate smooth processing. Managed the ServiceNow dashboard and monitored transactions. Ensure timely resolution of employee queries via ServiceNow and maintain accurate HR records. Collaborate with teams to define business requirements and improve process efficiencies.
Processed Canada payroll and managed employee data changes, tax setups, Benefits, Terminations and leave of absence. Provided support for onboarding, record of employment, and other payroll-related activities. Handled ServiceNow cases including pay inquiries, retroactive payments, and acting pay.
Processed payroll for US and Mexican clients, including pre & post payroll activities, tax reconciliations, and garnishment resolutions. Managed client issues related to payroll or Master Data in SAP and handled CRM tickets. Processed termination cases according to Mexican legislation and generated necessary reports and documents. Coordinated with clients to resolve payroll issues and ensured accurate payroll reconciliation.