Bengaluru, Karnataka, India
I am a Digital and AI Transformation Leader with 25+ years of experience helping enterprises modernize operating models, core systems, and decision-making through technology. My work sits at the intersection of business strategy, operating model redesign, and AI-led execution. I have led enterprise-scale transformation programs across Media & Entertainment, Hi-Tech, Manufacturing, Retail, and Asset-intensive industries, working directly with CXOs, business heads, and transformation offices. What I specialize in: Enterprise Digital Transformation: Multi-year transformation roadmaps, operating model redesign, value realization, and execution governance AI & GenAI Enablement: Identifying high-ROI AI use cases, unstructured-to-structured data pipelines, intelligent automation, and operational AI ERP & Core System Modernization: SAP-aligned automation, workflow digitization, and process integration across finance, supply chain, and operations Transformation Consulting & Execution: Maturity assessments, value stream mapping, business case development, and change management Career highlights: • Led enterprise-wide digital and AI transformation across 20+ departments, delivering 15–75% efficiency gains and measurable ROI • Built and scaled Hi-Tech and Media transformation practices with full P&L responsibility at Happiest Minds • Delivered AI-driven automation converting unstructured data into ERP-ready systems, improving operational efficiency by 40%+ • Acted as trusted advisor to CXOs, bridging strategy and execution across consulting and delivery roles I am typically brought in when organizations need to move beyond pilots, align business and technology, and make transformation real, measurable, and scalable.
Own end-to-end Customer Success, Adoption, Retention, and Expansion for an AI SaaS platform serving 50+ enterprise customers across FMCG, distribution, and general trade ecosystems Built and executed the post-sales growth strategy spanning onboarding, value realization, renewals, and upsell, directly influencing recurring revenue and customer lifetime value (LTV) Achieved 98% customer retention and drove 35% increase in LTV by aligning product adoption with measurable business outcomes Designed customer health frameworks using usage analytics, adoption signals, and business KPIs to proactively identify churn risk and expansion opportunities Led cross-functional execution across Product, Engineering, Sales, and Support, ensuring seamless pre-sales to post-sales handoff and consistent customer experience Acted as executive sponsor for strategic accounts, leading QBRs, renewals, escalations, and roadmap alignment with CXO stakeholders Architected AI/ML-powered automation converting unstructured inputs (WhatsApp voice, text, handwritten notes) into ERP-ready structured data, delivering 40% operational efficiency gains for customers Enabled revenue expansion programs including direct retailer engagement and workflow digitization, resulting in 25% increase in average basket size Established governance, reporting, and forecasting for renewals, churn, and expansion pipeline, providing leadership with predictable revenue visibility Scaled and mentored a customer success and implementation team, defining playbooks, success metrics, and performance standards for a high-growth SaaS environment
• Spearheaded strategic initiatives and due diligence engagements, collaborating with cross-functional teams. • Leveraged emerging technologies and data analytics for market analysis and innovative solution development. • Drove business growth by working closely with sales teams throughout the entire cycle. • Fostered strong relationships with existing accounts, identifying opportunities for account development plans (ADPs). • Served as a techno-functional analyst during prospect and customer engagements, providing insightful recommendations. • Demonstrated effective communication and presentation abilities, articulating technical concepts to diverse stakeholders
• Exhibited resilience and adaptability by steering the business through COVID-19 lockdowns, maintaining uninterrupted operations through effective change management. • Conceptualized and delivered two ERP products on a low-code platform, showcasing innovation and cost-efficient solutions. • Implemented a comprehensive digital transformation strategy for a tea industry client, integrating IoT, data analytics, and mobile applications
• Led digital strategy implementations across sectors including Media Tech, Ed Tech, Real Estate Tech, and Retail. • Enhanced customer satisfaction through strategic improvements and innovative solutions. • Achieved significant cost savings for clients within six months, optimizing digital expenditures. • Spearheaded diverse technology projects, delivering bespoke solutions tailored to unique industry requirements
• Led transformative engineering initiatives, propelling the Digital Services' Web Technologies group to success. • Drove innovation in web and mobile app development, leveraging advanced analytics, machine learning, and conversational interfaces. • Enhanced solution offerings, establishing a comprehensive, future-ready digital ecosystem. • Forged strategic partnerships across various industry verticals, delivering customized digital solutions