Chennai, Tamil Nadu, India
I am a senior Enterprise Document/Content Management systems technology professional with 20+ years of expertise in architecture, planning and design, installation and implementation of solutions using Documentum products for many medium to large customers across different geographies. ECM practice management and ECM cloud applications regional delivery manager for Documentum, Content Server and Exstream products Expertise in building and implementing solutions using Documentum Webtop, D2, xCP, D2 Life Sciences (QM and RD), Asset Operations, Capital Projects and FirstDoc products I have played different roles including Documentum technical/solution architect, project lead consultant and ECM Cloud Application Delivery manager Strong experience with life sciences industry and working knowledge of regulatory principles and standards including FDA 21 CFR Part 11 concepts. Have executed many full cycle implementation programs for large life sciences organizations using Documentum D2LS and FirstDoc products I have an engineering degree in Electronics and Communication, followed by additional certifications in software technologies and relevant Documentum and CSC FirstDoc training.
• At OpenText my primary role includes, leading the Cloud Application Managed Services (AMS) team, India CoE Pre-Sales lead for cloud AMS deals, Cloud Service Delivery Manager and Cloud Onboarding Manager for critical cloud accounts across geography. • Have played a key role in building from scratch, the Cloud Application Managed Services (AMS) model for application technical support services from India CoE to cater to all global OpenText cloud customers. • Key contributor in defining the Cloud AMS Pre-sales 3-tier model and have led the Cloud AMS Pre-sales from India CoE for deriving and delivering optimal Cloud AMS cost for all OpenText cloud customers. • As a OpenText customer onboarding manager, I was responsible for building and managing customer success cycles through their entire onboarding lifecycle processes and ensure smooth customer experience to their transition to cloud managed services at OpenText. • As a senior member of OpenText practice group, I have incubated, developed and managed the OpenText Content Server, Exstream and Documentum practice groups from India CoE for the Application Managed Services group • Providing overall cloud services delivery management to the customers which includes weekly status calls, monthly SLA reporting, quarterly business reviews, issue tracking reporting, escalation management, product/service expansions, future roadmap, etc • Managing relationships and interfacing at various levels within the customer's organization (i.e., business, technical, executive leadership) • Identifying short and long-term strategies to assist in the growth and business objectives of the customer • Identifying new business opportunities, recommending products or services to improve customer satisfaction and ROI • Involve in monthly cadence with executive leadership team to review cloud services operations, executive summary, capacity model, SubCo management, revenue and cost of service, etc
• Led solution/application architecture, resource management, and delivery management for many medium to large Documentum engagements • Define problem statements, project scope, strategy and roadmap, architecture, design, planning and implementation model, and produce relevant artifacts to achieve the desired project outcomes in the Documentum programs • Strong stakeholder management leader, define communication plan to collaborate with cross functional team within organization and across clients from C level to all levels • Contribute to and responsible for new business development to win new deals and have strong ability to demonstrate and sell solutions offerings • Strong experience in waterfall delivery model and have recently adapted agile delivery model integrated with CI/CD tools to automate development, build, testing, and deployment of Documentum projects • Actively participate in technical forums, review boards, and publish technical whitepapers, project case study and solutions whitepapers • Support COE practice development activities by contributing to trainings, POCs, product evaluations, accelerator developments, and mentoring new initiatives • Traveled and worked in Netherlands for 4 months to kick start a new Documentum xCP project engagement for a large financial institution. Developed a 5-years roadmap for cloud readiness to migrate the existing Documentum stack to their private cloud platform using agile methodology • Worked for an international financial institution in migrating Webtop 6.5 to Documentum D2 4.5 • Managed multiple parallel D2LS project implementation program for a UK based large biopharma drug manufacturing company by executing full-cycle implementation of Documentum D2LS QM and RD modules, SAP and Documentum integration using CSSAP, and Documentum and SAP LMS integration • Worked for the world largest retail business organization to upgrade Documentum platform from 7.2 to 16.4 and then define roadmap to migrate to cloud platform.
• Partner with Enterprise Content Management program leadership, global process leaders, IT experts, and established vendor (EMC) to drive sustainable ECM infrastructure solution (infrastructure, design, & application configuration) and operational shared services model for EMC Documentum projects. • Lead Documentum engineer for implementing full project cycle of Documentum D2 Asset Operations and Capital project in HA (High Availability) and LB (Load Balanced) operational model for an energy organization in Australia • Lead Documentum solution engineer in managing a FirstDoc application integrated with eCTD for electronic submission and approval for a large healthcare organization • Documentum migration engineer for upgrading Documentum from 6.5 SP1 to 7.2 in Windows environment • As a Technical Architect I was involved in the successful implementation of CSC’s Documentum FirstDoc 6.3 (Quality and Manufacturing) module for India’s leading pharmaceutical company. I was responsible for Planning, Documentum sizing, FirstDoc installation, FirstDoc custom components development, project delivery and readiness. • Involved in managing and running a large Documentum content migration of size 2 TB using Crown Partners Buldoser • Designed and developed case management solution for a large financial institution on Documentum xCP 1.0, to automate pre-origination and approval of mortgage loan application