Mumbai, Maharashtra, India
With over 25 years of experience spanning the food, retail, and hospitality sectors, including a proven track record in PNL management, my career objective remains focused on driving organizational growth and excellence. I am dedicated to leveraging strategic leadership skills to spearhead innovative initiatives that optimize operations, enhance customer experiences, and elevate brand presence in competitive markets. Committed to fostering a culture of excellence and collaboration, I aspire to lead dynamic teams toward exceeding business objectives while staying ahead of industry trends and embracing emerging technologies.
Oversaw operations in over 100 properties/resident houses with 12,000 beds and 7 bulk kitchens, ensured smooth resident house functioning through performance reviews and coordination with City Heads and Cluster Managers. Responsible for managing the setup and operation of new resident houses, from location selection to legal closure, design closure, and project completion. Monitored kitchens, food cost, quality, and feedback mechanisms for menu design and improvement, reviewed audit reports, and provided timely feedback to the operations team. Planned and implemented cost-saving initiatives at the regional level to optimize operational costs.
☞ Brands: "BUSAGO" (ASIAN FOOD RESTAURANT CHAIN) “Finch Tap Café” “The Finch – Rhythm & Brews” “Finch Staples. ☞ Defined the company's brand vision and strategy, drove business development initiatives, and supervised annual budgetary processes and quarterly forecasting to ensure financial stability and growth, while also driving business development initiatives. ☞ initiatives. Stayed updated on business environment changes and adapt strategies accordingly. Evaluated systems for operational efficiencies and profitability. Developed Standard Operating Procedures (SOPs) for consistency across departments and units. ☞ Technology upgrades for better consumer experiences, look after social media posts for brand awareness.
☞ Drove sales growth by implementing strategic initiatives and tactics to maximize revenue generation and market penetration. ☞ Was responsible for driving bottom-line performance through effective cost management, budget adherence, and revenue optimization strategies. ☞ Expanded the footprint of the organization by identifying and capitalizing on growth opportunities in existing and new markets. ☞ Led operational excellence and ensured an exceptional guest experience both internally and externally by setting high standards, implementing best practices, and continuously monitoring performance. ☞ Built and nurtured a high-performing team by recruiting top talent, providing coaching and development opportunities, and fostering a culture of collaboration and accountability. ☞ Established and maintained effective communication channels and working relationships with all departments, including IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project Management, Payroll, Accounts & Finance, Supply Chain, and Quality Assurance, to ensure alignment and synergy across the organization.