Chennai, Tamil Nadu, India
Vibrant, self-motivated, and energetic Individual Has over 20 years of experience in IT Security Specializes in: CXO Engagement Cyber Security Strategy & Roadmap Security Operations Incident Response Vulnerability Management Identity & Access Management Service Delivery Talent Enablement Customer Delight Business Growth
Currently working as Manager for Security Incident Response Team for Leading Telecommunication Provider in Centennial, CO Manage the 24/7 Security Incident response team ( Multiple locations ). Ensure the team leverages the variety of tools, processes and technologies (ArcSight, Confer, FireEye, Sourcefire IDS, Cyveillance, RSA, Archer, Symantec DLP, SEP, StealthWatch) in line with the objective of Security Fusion Center of the customer. Responsibilities included but not limited to Security Incident & Event Management, Escalation Management, Resource Management, People Management, Coordination with other support groups, Vendor Management and Customer Satisfaction. Previous Projects: 1. December 2014 - August 2016 - Managed Security Services Tower Lead for Information Security Team for a Large Retail customer. Responsibilities include ITIL ( Incident, Problem and Change Management ), Security Operations, Vulnerability Management, Access Management, Incident Response, PCI / SoX Compliance support, Stakeholder Management and People Management. 2. October 2009 - November 2014 - Information Security Identity and Access Management / Access Governance / SoX compliance support - Offshore & Onsite Lead for a Large US Based Banking customer 3. October 2008 - October 2009 - Project Co-Ordinator - Leading Banks in US 4.April 2007 - September 2008 - Service Desk - Lead Engineer - Large Retail Customer in US
Provided Technical Support for HP's customers related to their Ink Jet Printer issues. Had been measured on Average Handling Time, First Call Resolution, Quality Scores and Customer Satisfaction. Had received many awards and appreciations for the best support provided to HP,s customers.
Was part of the technical support team for a leading Internet Service Provider in USA. Trained on basic networking & Internet troubleshooting. Provided voice technical based support for the customers of the Internet Service Provider.