Guelph, Ontario, Canada
Contract Logistics and Supply Chain Leader with over 2 decades of global experience driving large-scale supply chain and logistics operations across 30+ countries in the Middle East, Africa, North America, Asia, and Europe. Expert in 3PL operations, Solution design and implementation. Proven success in leading cross-functional teams and optimizing forward and reverse logistics, resulting in faster delivery times and enhanced operational efficiency. Known for building strong partnerships and driving continuous improvements, ensuring service excellence and cost optimization across complex global supply chains.
I oversee Customs and Logistics operations at Danby Appliances, focusing on optimizing freight movement and ensuring compliance. • Responsible for selecting air, Ocean, FTL/LTL carriers and maintaining strong relationships with 3PL logistics providers ensure operational excellence. • Collaborate with cross-functional teams in Sales, Marketing, Procurement and Product Management to enhance operational efficiency and product delivery. • Work closely with Customs brokers and regulatory bodies to facilitate compliant Customs Clearance & Trade Operations.
In my role at Starlinks, I spearheaded logistics operations for 3PL services, focusing on warehousing, distribution, and transportation in a b2b, b2c, DTC & DTS enviroment. I successfully managed multi-site fulfillment centers with over 700K sq feet of space and +100K pallet Positions capacity, leveraging advanced WMS and automation technologies to optimize efficiency. My commitment to driving operational KPIs and enhancing customer satisfaction led to significant improvements in service delivery and client partnerships. As Head of Operations I managed a team of +200 staff from warehouse associates, team leads, Supervisors to 7 Operations Managers for 24/6 Warehousing and Fulfillment operations. Supervised multi modal (Air, Sea, Land LTL, FTL) import and export freight movement of stock, Customs clearance, Duties & Tax evaluation and reporting, trade operations & trade compliance oversight for different market verticals e.g. CPG, FMCG, Fashion/Apparel, Home appliances, Automotive & Electronics to name a few. Managed 20K to 30K b2c order processing per day volume and Fleet operations of 90+ Company owned Tractor-Trailers and Refer trucks. Implemented 5s, HACCP and PCP SOPs and ensure compliance and periodic audits.
At Tenstorrent, I spearheaded global logistics operations, focusing on optimizing warehousing setups in Canada and Taiwan. My role involved overseeing the efficient movement of finished products to diverse markets, ensuring timely delivery and customer satisfaction. I developed strong logistical strategies that supported the company's growth in the competitive AI hardware sector. Key responsibilities covered but not limited to: *Multi site Distribution Center set up. *Multimodal transportation operations (Air, LTL, FTL, FCL) for raw materials and finished goods. *3PL and customs broker pre-qualification, on-boarding and relationship management. * Customs clearance and customs broker management, managing CARM account, Customs Bond and RPP process. Worked closely with brokers for smooth processing of shipment clearance from CBSA/ CBP agencies. * HS Code Classification of products, COO and Compliance and product conformity. *close coordination with CBSA/CBP/broker for any queries or objections from authorities on valuation of Classification of material. *3PL and Customs broker operational audits. *ERP/WMS/TMS integration.
Supplier Management: Managed high-value relationships with 3PL Service providers, freight forwarder & Customs brokers in Canada, US, Mexico and China, ensuring cost-effective and timely delivery of products to customers. • Inventory Management: I was responsible for managing Inventory from Mfg Sites to DCs, oversaw Inventory counting cycles, conducted Inventory audits and supervised Annual Stock counts. • Customs clearance Operations & Compliance Audits: Worked closely with customs brokers, Trade operations/Export Compliance teams, I Managed complete clearance process and broker audits for customs clearance (DHL, Expeditors, DBSchenker), Ensured all customs declarations are in conformity with Origin and Destination Customs and Regulatory laws, COO, HS codes, Inco Terms and declaration meet customs tariffs and destination country regulations from Tariff classification, USMCA, MFN, regulations and FTA agreements between Origin and Destination jurisdictions. • Operational Spend Management: As per part of COGS, I Continuously reviewed and ran cost optimization programs to reduce warehousing, freight and transportation spend from Mfg sites in APJC & EU to North America. Optimized shipping routes and freight modes resulting in $600K of cost saving in FY 2023. • Warehousing Operations: Managed Operations of 30K pallet positions warehouse in Houston TX, & 18K Pallet Position WH in Mississauga ON, I was directly responsible for all Inbounding/Out-bounding operations KPIs and SLA management. • Conducted RFQ for selection of freight and customs brokers in Canada/US resulting in net cost saving of 10% in the annual spend of US $20 million for freight and duty spend. • Introduced optimal and multi-modal freight options (Air, Sea, Land (LTL/FTL)) thus making cost savings to the tune of US $200,000 in just first quarter of 2023. • KPI management for transportation partners and Customs brokers e.g. On time delivery, Cost per Shipment, Customs clearance timelines etc.
As Logistics Manager Middle East and South Asia region, I was responsible to support procurement & logistics operations for Telecom project delivery for a number of Wireless and Wire-line networks namely Saudi Telecom, Qtel, Mena Telecom, Du, Etisalat, Telenor, China Mobile to name a few, Motorola was engaged in deployment of 3G, 4G/LTE Cellular & Data network deployments across Middle East and South Asia. Organized and Controlled the purchasing, Freight, Warehousing and Last Mile Delivery of Telecom Equipment customer thousand of city and remote cell sites.