Dublin, California, United States
Twenty plus years of industry experience and proven track record of successfully leading teams in software engineering, project management and production support. Expertise in managing web-based application software systems for a diverse range of clients under various domains. Extensive experience in managing ERP systems in a fast-paced, dynamic environment. Experienced in all facets of software development lifecycle and methodologies.
• Proud to be part of the Internal Applications team which acts as the central nervous system driving the automation for Tesla's core business operations in an extremely fast-paced and dynamic environment. • Managed global technical production support and software delivery following Agile methodology for Tesla’s enterprise software, HR systems, Environmental Health and Safety system and external facing critical applications - leading a team of managers and individual technical leads geographically spread across the globe. • Spearheaded the development of the Access Review Portal for IT SOX audit control and user access re-certification. • Established production support process from scratch and built the team to support Tesla’s end-to-end business operations encompassing automobile production, supply chain, material planning, fulfillment, logistics, inventory management, financial accounting, delivery, service operations and environmental health & safety. • Implemented proactive monitoring across all facets of application including platform / VM health, API health-check, database, interface layer, backend jobs and services, performance degradation. • Single point of contact for escalations including C-suite executives • Handled bridge process for outages and critical issues (Severity 1 / 2), completing post-mortem, root cause analysis (RCA), mitigation and permanent solution. • Implemented SLA (service level agreement) for ticket response and resolution and tools for ticket escalation process. • Implemented several automation tools that improved support efficiency and productivity including Machine Learning tool for automatic ticket updates. • Implemented several data analytics dashboards and alerts to monitor discrepancies - comparing and analyzing data from multiple systems and platforms. • Control owner and facilitator for IT SOX controls. • Partnered with IBM and managed EDI services with Tesla’s suppliers and logistics carriers.
• As Manager, IT Applications at Tesla (On contract), managed the application support for all back office systems primarily, Tesla’s homegrown ERP application. • Formed and established production support process from scratch and built the team to support Tesla’s end-to-end business operations encompassing automobile production, supply chain, material planning, fulfillment, logistics, inventory management, financial accounting, delivery, service operations and environmental health & safety. • Responsible for traging daily incidents based on business criticality, work closely with business teams for high severity incidents, check correctness of ticket resolution, mentoring the team, organize regular incident review meetings with both onsite and offshore teams and propose improvements to the delivery teams. • Single point of contact for multiple IT SOX controls as control owner and facilitator. Led testing and recertification efforts with Governance Risk & Compliance and Internal / External Audit teams.
• As a Project Manager, led a team of developers and delivered several web-based applications including managed services for healthcare institutions in Singapore under the National Healthcare Group using tools - Microsoft Azure, ASP.Net, VB.Net, C#, J2EE, Oracle 9i, 11g, Microsoft SQL Server 2008. • Submitted monthly reports to senior management on the project health status indicating budget forecast, resource utilization, profit % and projected profit at completion of project and variance analysis. • Responsible for pre-sales process - preparing technical proposals for application software solutions, effort and cost estimates, high-level project plan, scope, and other terms and conditions. • Conducted detailed requirements gathering with user champions through interviews and prepared user requirements functional specification documents. • Responsible for backend design, UI/UX design and use case documentation. • Managed project deliverables from offshore development center in Suzhou, China. • Applications delivered as Project Manager & Team Lead: - ePrescription System for National University Hospital and Tan Tock Seng Hospital. - National Birth Defect Registry for Health Promotion Board. - Electronic Pre-Admission and Counseling Evaluation for Tan Tock Seng Hospital. - Clinical Review Programme for Alexandra Hospital, National University Hospital, Tan Tock Seng Hospital and Institute of Mental Health. - Electronic Immunization System for National Healthcare Group Polyclinics. • Applications delivered as Senior Developer - Electronic Meter Reading System for SP Services. - Smart Card Membership System for National Trade Union Congress Link Pte. Ltd. - School Excellence Model Scoring System for Ministry of Education, Singapore. - Retail Card System for Exxon Mobil (Hong Kong) Ltd. - Pilot Management Information System for Royal Singapore Air Force - Pearce, Australia. - Call Management System for JuzCall - Subsidiary of Singapore Computer Systems.
Client: NCS Pte. Ltd. (Formerly known as Singapore Computer Systems Ltd.) - Involved in project delivery as software engineer using various development platforms including PowerBuilder 5.0/6.5, Visual Basic, Sybase System 11.5, Oracle 7.3/8. - Delivered multiple client / server based applications to Government organizations including Public Utilities Board, Ministry of Education, Ministry of Community Development & Sports.
- Worked for the Computer Division of Suhail & Saud Bahwan LLC as Software Engineer. - Developed and delivered multiple client/server based applications both in-house as well as to clients including Petroleum Development of Oman using Power Builder 5.0, Sybase System 11.