Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
RJ Esz is a seasoned technical writer with a passion for translating complex technical information into clear and accessible content. With over a decade of experience in the tech industry, she has established herself as a go-to expert for creating user-friendly documentation, manuals, and guides. She has written 3 books and about 5 short stories in both English and Malay language, she knows that creative and technical writing is the way forward. RJ Esz holds degrees in Business Administration, Information Technology & Media and Communications where she honed her skills in writing, editing, and information design. She began her career as a junior technical writer at a software development company, quickly rising through the ranks due to her exceptional ability to distill intricate technical details into comprehensible language for diverse audiences. Throughout her career, RJ Esz has worked with various teams, collaborating closely with software developers, engineers, and subject matter experts to grasp complex concepts and present them in a way that is understandable to both technical and non-technical users. Her expertise extends across multiple industries, including software development, cybersecurity, pharmaceutical and Oil & Gas industries. She was also a member of the Society of Technical Communications (STC). An adaptable and friendly person, she gets along well with almost everyone from all walks of life. Do contact me via email at [email protected] for any book projects, ghostwriting, translation work. Specialties: Writing, Editing, Proof reading ( user guides, blogs, manuals, process and procedures (SOPs)), Translation English to Malay vice versa especially in Medical and Technology fields
* Proofreading and crafting content for Annual Report. * Creating scripts for GCEO introduction * Crafting internal and external newsletters * Assisting in NiiSe ( Immigration Project Team) for documentation to proofreading * Craft compelling and engaging copy for various marketing materials, including product descriptions, website content, email campaigns, social media posts, and sales kit. * Develop brand messaging and tone of voice guidelines to ensure consistency across all marketing channels and through newly developed microsite and digital platform for Heitech Padu marketplace. * Conduct thorough research on target audience demographics, market trends, and competitor messaging to inform copywriting strategies. * Write clear, concise, and persuasive copy that effectively communicates the unique value propositions of the products. * Edit and proofread copy to ensure accuracy, consistency, and adherence to brand guidelines. Draft content from 0 to completion. * Stay up-to-date on industry trends and best practices in copywriting and marketing to continually enhance copywriting skills. * Work closely with the product marketing team to align copywriting efforts with overall marketing objectives and product positioning strategies. * Collaborate with cross-functional teams, including designers, product managers, and sales teams, to ensure cohesive messaging and brand consistency across all touchpoints.
https://newswav.com/publisher/rj-eszura-1642 Has experience in drawing systems architecture diagrams , sequence diagrams data flow diagrams Has high level of interest in structuring and maintaining technical contents Proficiency in technical writing tools and software (e.g., MS Office, Confluence, JIRA, Salesforce & Tableau.
As a News Content Moderator and Editor at Taboola, I played a critical role in ensuring the quality, accuracy, and relevance of digital news content for multiple international markets, including Malaysia (Malay & English), Indonesia, Nigeria, and Myanmar. My responsibilities involved real-time content moderation, editorial curation, and compliance with media guidelines to enhance user engagement and maintain platform credibility. Key Responsibilities: Breaking News Moderation: Identified and reviewed high-priority news stories in real time, determining their significance and pushing them to targeted users based on market relevance and urgency. Top News Curation: Analyzed and selected the most relevant stories to be displayed in API calls, ensuring diverse perspectives while maintaining editorial standards. Content Quality Assurance: Monitored, reviewed, and optimized news articles, ensuring they adhered to journalistic integrity, factual accuracy, and platform guidelines. Algorithm Optimization: Worked on content recommendations to manually boost or remove stories for better audience targeting and engagement. Duplication and Misinformation Control: Identified and flagged duplicate or misleading stories while allowing varied perspectives to remain in circulation without redundancy. API and Publisher Management: Ensured that content extracted from publishers met freshness and quality standards. Key Achievements: Successfully moderated and managed content across four international markets, adapting editorial approaches to cater to diverse regional audiences. Improved content accuracy and user engagement by curating high-impact news stories and ensuring a balanced representation of global events. Worked closely with internal teams to enhance content recommendation algorithms, improving personalization and reader retention. Contributed to compliance efforts by ensuring news content aligned with community guidelines, regional media laws, and ethical journalism practices.
Worked on translation from Bahasa Malaysia to English and vice versa ( financial & banking industry). Working on my second & thirds manuscripts. Also looking for any freelancing or full time opportunities. Available almost immediately.
Technical Author GlaxoSmithKline (GSK) | February 2012 – February 2016 As a Technical Author at GlaxoSmithKline (GSK), I was responsible for managing documentation, regulatory compliance, and infrastructure qualification for the ITHS (IT Hosting Services) team. My role required close collaboration with cross-functional teams, particularly in Poland and the US, to ensure all technical documentation met pharmaceutical industry standards and adhered to GSKIT (iQMS) & EIS Q&C guidelines. Key Responsibilities: Technical Documentation & Compliance: Created and maintained comprehensive documentation, including System Requirements, Design Specifications, Technical Installation Plans, Test Cases & Reports, SOPs, and LINs, ensuring compliance with global regulatory standards. Document Lifecycle Management: Oversaw the full lifecycle of documentation, ensuring timely reviews, version updates, and regulatory alignment. Audit & Quality Assurance: Assisted with internal and external audits, ensuring documentation met compliance and industry standards. Cross-Team Collaboration: Worked closely with IT, Quality, and Global Compliance & Validation (GCV) teams in Poland and the US to align documentation with regulatory requirements and improve documentation standards. Process Improvement & Optimization: Identified inefficiencies in existing documentation processes, proposed streamlined alternatives, and enhanced overall document workflow. End-User Training & Knowledge Sharing: Developed user training materials for GSK’s ITHS Accreditation Programs and conducted knowledge-sharing sessions across teams. Role Complexity & Key Achievements: Managed multiple concurrent projects in a matrix organization, balancing diverse documentation requests from global teams. Ensured audit readiness by maintaining high-quality documentation in compliance with pharmaceutical regulatory requirements.