Angeles, Central Luzon, Philippines
- Provided premium customer support with hands-on experience in business-to-consumer management through CRM tools. - Served as the backbone of an international food delivery company within a three-sided marketplace, bridging and maintaining tight-knit customer-partner relationships. - Responsible for overseeing compensation claims and payment processing systems. - Collaborated directly with clients to provide data-backed recommendations, leverage customer experience insights, and improve SLA delivery workflows.
- Gained hands-on experience in field journalism and public relations as an intern for the Pangasinan Provincial Government. - Conducted on-site interviews and drafted compelling news stories and press releases covering provincial events. - Pitched innovative content ideas and developed multimedia materials to increase audience engagement across official social media platforms. - Collaborated closely with the PR team to support community outreach and uphold the province's public image.